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What is Clientpulse?

Clientpulse serves as an effective tool for gathering and interpreting user feedback from multiple channels, including app reviews, support inquiries, and survey answers, to identify the underlying causes of user churn, challenges, or overall satisfaction with your offerings. By employing sophisticated clustering methods, it transcends basic summaries to accurately identify and measure the most common themes. Insights derived from this analysis are showcased in an interactive Voice of Customer dashboard, where users can click on any chart to delve into the original discussions that informed each insight. The platform features a dynamic taxonomy that is continuously updated as new trends emerge, allowing your team to engage with relevant categories without the burden of manual classification. Furthermore, the built-in sentiment analysis highlights negative feedback that conventional metrics such as NPS or CSAT might miss, equipping you to tackle issues proactively and boost positive referrals. This all-encompassing strategy not only enhances user retention rates but also cultivates a richer understanding of customer desires and behaviors. Ultimately, Clientpulse serves as a vital resource for businesses aiming to refine their products and align more closely with customer expectations.

What is Askable?

Askable serves as a holistic research operations platform designed to empower UX and product teams by providing essential tools for user research, encompassing recruitment, execution, analysis, and reporting, all within a unified interface. Its intuitive drag-and-drop study builder supports unmoderated testing and enables live video moderation, accommodating diverse research methods such as surveys, online tasks, card sorting, tree tests, and diary studies, thereby reducing the need to alternate between multiple applications. Moreover, it grants access to a meticulously vetted global participant panel from more than 50 countries while streamlining participant recruitment, scheduling, and incentive management, alongside offering advanced analytics through features like heatmaps, path flows, and AI-generated summaries that reveal significant trends and insights. The platform is specifically designed to eliminate research bottlenecks and hasten the process of delivering actionable insights, allowing teams to swiftly move from initiating studies to obtaining results. By integrating all these capabilities in one solution, Askable not only improves operational efficiency but also cultivates a richer comprehension of user behavior, thus leading to more informed product decisions. This comprehensive offering positions teams to tackle user research challenges more effectively and enhance their overall workflow.

Media

Media

Integrations Supported

App Store
Freshdesk
Google Play
Google Sheets
Intercom
Microsoft Excel
Trustpilot
Typeform
Zendesk

Integrations Supported

App Store
Freshdesk
Google Play
Google Sheets
Intercom
Microsoft Excel
Trustpilot
Typeform
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$30 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Clientpulse

Company Location

United States

Company Website

clientpulse.ai/

Company Facts

Organization Name

Askable

Date Founded

2016

Company Location

Australia

Company Website

www.askable.com

Categories and Features

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