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What is CloudLink?

CloudLink is specifically tailored to help owners of service-based businesses streamline their everyday operations effectively. One of the key challenges is addressing the expectations of customers in need of your services. It is important to assess the locations and timetables of your service teams. Moreover, how can you effectively communicate reminders and updates to clients regarding their appointments? Identifying the personnel responsible for delivering the service and monitoring their locations becomes crucial, particularly in situations involving delays. Once orders are received, efficient management becomes imperative, and automating workflow processes can significantly lighten the load of manual order handling. Additionally, establishing a systematic approach for all documentation related to orders is essential, while also determining the best methods to communicate updates to your field personnel. By adopting this thorough strategy, your operational efficiency will improve, and prioritizing customer satisfaction will become second nature. Ultimately, a well-organized business not only meets but exceeds client expectations, fostering loyalty and repeat business.

What is AyaNova?

Since 1998, AyaNova has helped small businesses that service and repair equipment keep their work organized. It grew out of our own computer repair shop and field service division, and from years of requests by customers around the world. What it covers: service work orders, a drag-and-drop dispatch schedule, quotes that become work orders, scheduled preventive maintenance, the history, meters and warranty of every customer unit, multi-warehouse parts inventory with purchase orders, and service contracts. Your customers get their own login to send requests and follow their work orders. Notifications go out in the app, by email or as text messages. Reports, forms and screen text are yours to customize, and it connects to QuickBooks Desktop. It is a web app: no installs for your staff, and phones can add it to the home screen. We host it, or you run it on your own Windows or Linux server. Free two-week trial, free help getting set up, email support.

Media

Media

Integrations Supported

AWS Marketplace
IBM Cloud Direct Link
VaultCore
Web Hosting Canada

Integrations Supported

QuickBooks Desktop Pro

API Availability

API Availability

Has API

Pricing Information

$99 per user per month

Pricing Information

$20 USD per user per month
Hosted (we host, back up and update it): $20 USD per user per month, 2-user minimum, billed monthly or yearly.

Self-installed on your own Windows or Linux server: perpetual licence, $45 USD per user, 3-user minimum. Includes the first year of support and updates, renewing yearly at the same price. The licence keeps working if you stop renewing.

Free two-week trial, hosted or self-installed, with free help getting started. No setup, training or implementation fees.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
On-Site Training

Training Options

Documentation Hub

Company Facts

Organization Name

CloudLink

Date Founded

1999

Company Location

United States

Company Website

cloudlinkerp.com

Company Facts

Organization Name

Ground Zero Tech-Works

Date Founded

1996

Company Location

Canada

Company Website

www.ayanova.com

Categories and Features

ERP

Not specified

Field Service Management

Billing & Invoicing
Contact Database
Customer Database
Dispatch Management
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Scheduling
Service History Tracking
Time Clock
Work Order Management

Service Dispatch

Not specified

Categories and Features

Equipment Maintenance

Customer Database
Dispatch Management
Equipment Tracking
Inventory Control
Job Management
Maintenance Scheduling
Warranty Tracking
Work Order Management

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Quotes / Estimates
Scheduling
Service History Tracking
Work Order Management

Service Dispatch

Billing & Invoicing
Contract Management
Customer Database
Inventory Control
Job Management
Job Tracking
Mobile Access
Scheduling
Self Service Portal
Service History Tracking
Technician Management
Work Order Management

Tradesman Job Management

Contract Management
Customer Database
Dispatch Management
For Field Service Businesses
Invoicing
Job Tracking
Quoting
Reporting
Scheduling

Work Order

Contract Management
Customer Database
Dispatch Management
Inventory Control
Job Management
Preventive Maintenance
Quotes / Estimates
Recurring Appointments
Scheduling
Task Management

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