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What is Clyde?

Clyde empowers a wide spectrum of businesses, from emerging startups to established corporations, to provide their customers with extended warranty options and accident protection. Our solutions are designed to integrate effortlessly into your current purchasing framework, enabling you to launch within minutes. By collaborating with Clyde, you not only improve the overall customer experience but also offer peace of mind during pivotal moments, especially when problems arise. Moreover, Clyde offers a distinctive chance to increase both the average order value and total revenue with every item sold. We leverage a strong network of insurance partners to offer a wide range of extended warranties and accident protection plans tailored for various products. Our services encompass warranty extensions, coverage for everyday wear and tear, protection against water damage, and accident coverage that can last for up to five years. Clyde also provides simple and customizable calls-to-action, making it easy for customers to secure product protection. We emphasize clarity and user-friendliness when presenting contract information and processing claims, managing the entire claims journey to guarantee a seamless experience. This holistic strategy not only enhances your business operations but also builds enduring customer loyalty, making it a win-win situation for all parties involved. In doing so, Clyde positions your brand as a trusted partner in safeguarding customer investments.

What is Claimlane?

Claimlane is aftersales software for ecommerce brands and retailers in the US, UK, and Nordics. Support teams use it to manage warranty claims, returns, repairs, and spare part orders without chasing customers for missing details. The claim form collects everything up front: product photos, videos, serial numbers, receipts, and order info. Rules decide what happens next based on product, warranty period, and supplier terms. Claimlane’s AI Agent is built only for warranty claims and returns. It looks at the evidence, applies those rules, and recommends a resolution so new agents don’t need months of product training. Managers get data on faulty products, recurring issues, and which suppliers slow things down. Claims can be shared with suppliers directly, and B2B partners can file claims in the same system. 75+ integrations cover webshops, ERPs, helpdesks, and shipping. MaxGaming, with 30,000+ SKUs, now closes complex RMA cases 77% faster.

Media

Media

Integrations Supported

BigCommerce
Magento
Shopify
Canopy
Salesforce

Integrations Supported

BigCommerce
Magento
Shopify
Adobe Commerce
AfterShip
DanDomain
Dixa
Dynamics 365 Commerce
EasyPost
FedEx Ship Manager
Fin
Gorgias
Klaviyo
Microsoft Dynamics 365 Business Central
NetSuite
Omnium Lite
Salesforce Agentforce Commerce
WooCommerce

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

$800/month
Includes 2,000 tickets per year, standard integrations, and API access with webhooks. Custom plans are priced on ticket volume and add-on modules, such as Analytics and custom integrations. Book a demo for a quote.

Supported Platforms

SaaS

Supported Platforms

SaaS
Windows
Mac

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Clyde

Date Founded

2017

Company Location

United States

Company Website

www.joinclyde.com

Company Facts

Organization Name

Claimlane

Company Location

Denmark

Company Website

www.claimlane.com

Categories and Features

Warranty Management

Not specified

Categories and Features

Customer Experience

Action Management
Analytics
Feedback Management
Knowledge Management

Returns Management

Not specified

Warranty Management

Not specified

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