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What is Cognitive View?

A system is established to oversee conduct-related risks in real-time, promoting positive behaviors and improving the organizational atmosphere. This system is instrumental in managing customer interactions and effectively tackling issues such as churn and complaints. By automating compliance and implementing quality control measures, it brings to light areas where compliance is lacking and where knowledge may be insufficient. The Cognitive View feature plays a crucial role by capturing, securing, and transcribing audio from both new and existing communication channels, thus creating a neatly organized dataset of recorded conversations. Analyzing these conversations yields valuable insights into customer satisfaction and agent demeanor, allowing organizations to assess whether agents are courteous and empathetic. Furthermore, it evaluates emotional responses through conversational data, empowering businesses to scale their responses to customers effectively. This diligent monitoring of customer service interactions ensures that organizations can promptly and appropriately address customer needs, thereby enhancing overall service quality. In addition to these benefits, the system fosters a deeper understanding of customer sentiments and agent behaviors, ultimately contributing to a more effective and strategic approach to service delivery. By implementing such a comprehensive system, organizations can achieve continuous improvement and adapt to the evolving landscape of customer service.

What is Agnost AI?

Agnost AI functions as a robust analytics solution for conversational agents, allowing teams to uncover silent failures that could potentially alienate users before they are even aware of the issues. By meticulously examining each interaction and its related data, the platform pinpoints where the agent falls short, where users experience frustration, what questions are frequently asked, and where the risk of user churn is high. It systematically categorizes thousands of interactions into recognizable problems and goals, prioritizing them based on their significance while linking them to the exact conversations and data that illustrate these patterns. The system excels at detecting hallucinations, unmet expectations, quality issues, breaches of policy, compliance challenges, rising user friction, and scenarios where technical indicators suggest success despite poor user experiences. Instead of simply offering dashboards, Agnost AI zeroes in on the most critical areas for improvement, providing evidence to support its findings, recommending necessary changes, and detailing the evaluations needed to implement these enhancements effectively. Furthermore, it is capable of generating self-improvement suggestions and can initiate pull requests for adjustments to system prompts, agent interfaces, and more, thereby ensuring a continual uptick in the quality of conversational interactions. Ultimately, through these advanced functionalities, Agnost AI equips teams with the tools to convert insights into actionable strategies that significantly boost user satisfaction and retention, thereby fostering a more engaged user base. This comprehensive approach not only addresses immediate concerns but also lays the groundwork for long-term improvements in user experience.

Media

Media

Integrations Supported

BannerBuzz
CardBoard
Corgi
Exa
Google Cloud Platform
Lindy
Orchid
Supermemory

Integrations Supported

BannerBuzz
CardBoard
Corgi
Exa
Google Cloud Platform
Lindy
Orchid
Supermemory

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Pricing Information

$49 per month
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Cognitive View

Date Founded

2018

Company Location

Australia

Company Website

cognitiveview.com

Company Facts

Organization Name

Agnost AI

Company Location

United States

Company Website

agnost.ai/

Categories and Features

Compliance

Archiving & Retention
Artificial Intelligence (AI)
Audit Management
Compliance Tracking
Controls Testing
Environmental Compliance
FDA Compliance
HIPAA Compliance
ISO Compliance
Incident Management
OSHA Compliance
Risk Management
Sarbanes-Oxley Compliance
Surveys & Feedback
Version Control
Workflow / Process Automation

Risk Management

Alerts/Notifications
Auditing
Business Process Control
Compliance Management
Corrective Actions (CAPA)
Dashboard
Exceptions Management
IT Risk Management
Internal Controls Management
Legal Risk Management
Mobile Access
Operational Risk Management
Predictive Analytics
Reputation Risk Management
Response Management
Risk Assessment

Categories and Features

Product Analytics

Attribution
Automatic Data Capture
Churn Reporting
Customer Feedback Collection
Customer Guidance
Customer Journey Analytics
Data Export
Data History Retention
Data Labeling
Product Engagement Scoring
Real-Time Data Analysis
Touchpoint Analytics
User Segmentation

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