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QEvalManual call center QA covers 1 to 5% of interactions. The other 95% goes unreviewed. QEval closes that gap with AI-powered quality assurance that scores every voice, chat, and email interaction automatically. The platform combines speech analytics, sentiment analysis, compliance monitoring, keyword detection, automated evaluation workflows, agent coaching tools, gamification, and 110+ analytics dashboards. Compliance includes PCI, HIPAA, and GDPR at 98% accuracy with real-time violation alerts. The scoring engine is trained on 138M+ contact center interactions and delivers 94% classification accuracy. Organizations deploy QEval in 30 days, three to four times faster than typical quality monitoring platforms. Etech Global Services developed QEval through 20+ years of operating contact centers for Fortune 500 clients in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA managers, CX directors, and operations leaders replacing manual QA. Additional capabilities include call recording and playback, screen capture for desktop activity review, customizable evaluation scorecards, QA calibration sessions to ensure scoring consistency across evaluators, and dispute management workflows for agents to challenge scores. The platform supports omnichannel quality monitoring with unified scoring across phone, chat, email, and social media interactions. Supervisors access real-time dashboards to monitor live calls and intervene when needed. Automated alerts flag compliance risks, negative sentiment spikes, and performance drops instantly. Role-based permissions, audit logging, and end-to-end encryption meet enterprise security requirements. QEval connects with CRM, ACD, workforce management, and telephony systems through API integrations. Multi-site and multilingual support enables centralized QA management across geographically distributed contact center operations.
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What is Cogny?
Cogny stands out as an innovative marketing automation platform that utilizes artificial intelligence to create an intelligent layer over your business data, focusing on the automatic analysis, strategy formulation, and execution of growth initiatives. By directly integrating with multiple channels like Search Console and LinkedIn Ads, it empowers users to interact with their data through natural language queries while keeping an eye on real-time performance metrics. This forward-thinking method revolutionizes traditional analytics processes, enabling self-operating systems where AI agents not only deliver critical insights but also create prioritized "growth tickets" containing actionable suggestions and anticipated outcomes, allowing teams to act promptly without relying on manual data scrutiny. The platform boasts a thoughtfully designed user experience: users can easily connect their accounts, ask questions or define goals, and set up automated "skills" that run daily to tackle various tasks such as SEO audits, keyword monitoring, landing page assessments, content gap analysis, and campaign optimization. By leveraging Cogny, organizations can effectively tap into AI's potential, enhancing their marketing strategies and achieving measurable growth with unprecedented efficiency. Moreover, this seamless integration of technology into marketing practices positions businesses to adapt quickly to changing market dynamics and consumer behavior.
What is 10ex?
10ex is an innovative platform powered by AI, designed to support business growth and operations by enabling companies to develop, implement, and oversee autonomous AI agents capable of performing real-world business functions in fields such as marketing, sales, and research. Unlike traditional automation tools or simplistic AI applications, 10ex provides a unified system for building both micro agents and extensive multi-agent workflows, which can manage entire tasks such as content creation, lead generation, tailored outreach, research activities, and demand generation—delivering outcomes at a level of efficiency and rapidity that usually requires large teams. A key aspect of 10ex is its capability to create specialized AI agents designed for specific business needs, including tools like Email Template Generators or Lead Magnet Generators. These agents are meticulously designed to achieve targeted results by employing structured inputs and yielding high-quality outcomes, all backed by advanced large language model frameworks. Furthermore, 10ex boosts operational efficiency by enabling the smooth integration of these agents into pre-existing workflows, thereby optimizing processes and enhancing overall productivity. As such, businesses leveraging 10ex can not only streamline their operations but also foster innovation through the intelligent application of AI resources.
Media
No images available
Integrations Supported
Bing Webmaster Tools
Claude
Google Search Console
LinkedIn Ads
Model Context Protocol (MCP)
Slack
Integrations Supported
Bing Webmaster Tools
Claude
Google Search Console
LinkedIn Ads
Model Context Protocol (MCP)
Slack
API Availability
Has API
API Availability
Has API
Pricing Information
$9 per month
Free Trial Offered?
Free Version
Pricing Information
$1000
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Cogny
Company Location
United States
Company Website
cogny.com
Company Facts
Organization Name
10ex.ai
Date Founded
2026
Company Location
United States
Company Website
10ex.ai