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Ratings and Reviews 0 Ratings
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What is Cogsdale Customer Service Management?
Cogsdale Customer Service Management (CSM) enables organizations to seamlessly integrate superior customer relationship management (CRM) with their daily operational requirements. Tailored specifically for the complex billing needs of municipalities and utility providers, Cogsdale CSM boosts operational productivity, lowers costs, and guarantees exceptional service delivery to customers. This all-encompassing platform allows users to oversee service orders, retrieve information on current connections and payment records, and set up payment arrangements. Moreover, Cogsdale offers an advanced customer information system equipped with modules for financial oversight, utility billing, distribution, customer relations, work management, project oversight, and procurement. The system is further enhanced by features such as interactive voice response, document management solutions, payment kiosks, and online credit verification capabilities. Since its establishment in 1997, Cogsdale has focused on providing strong and integrated information solutions customized to meet client needs. This commitment to continual improvement allows businesses to remain agile and succeed in a dynamic landscape, ensuring they can meet customer expectations effectively.
What is AclaraONE?
AclaraONEâ„¢ (One Network for Everyone) is an innovative platform that enhances Aclara's communication technologies by providing a comprehensive suite of solutions aimed at transforming business processes, increasing efficiency, reducing costs, and improving customer satisfaction. Designed to offer actionable insights and essential situational awareness for addressing growing distribution challenges, AclaraONE enables gas, water, and electric utilities to manage their distribution networks with security, reliability, and efficiency. This platform encompasses a wide array of functionalities including billing, network oversight, distribution management, sensors, analytics, and customer interactions, equipping utilities with the necessary tools to effectively monitor, optimize, and elevate their infrastructure operations all from a single interface. By leveraging the advanced, scalable AclaraONE smart infrastructure solution (SIS) software, network operators can act swiftly and efficiently, resulting in enhancements in both technical performance and cost-effectiveness, which ultimately cultivates a more resilient and adaptable utility ecosystem. Consequently, AclaraONE not only addresses existing demands but also strategically prepares utilities for future advancements and opportunities in the industry. This forward-thinking approach ensures that utilities can continuously evolve and meet the ever-changing needs of their customers.
Integrations Supported
Itron Enterprise Meter Data Management
Vocantas Communicate
Integrations Supported
Itron Enterprise Meter Data Management
Vocantas Communicate
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Cogsdale
Date Founded
1997
Company Location
Canada
Company Website
www.cogsdale.com
Company Facts
Organization Name
Aclara
Company Website
aclara.com
Categories and Features
Utility Billing
ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management
Utility Management Systems
Billing & Invoicing
Cable
Customer Management
Demand Planning
Electricity
Natural Gas
Plant Management
Service Call Management
Trash
Water
Work Order Management
Workforce Management
Categories and Features
Distribution
Barcoding / RFID
Import / Export Management
Inventory Management
Order Management
Purchasing
Returns Management
Sales Forecasting
Shipping Management
Warehouse Management
ERP
Accounting Integration
Accounting Management
CRM
Dashboard
Distribution Management
Enterprise Asset Management
Financial Management
HR Management
Inventory Management
Order Management
Project Management
Purchase Order Management
Purchasing
Reporting/Analytics
Sales Management
Supply Chain Management
Warehouse Management