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What is Cohort?

Begin your customer engagement journeys swiftly with just a handful of clicks by utilizing our ready-made templates. You don’t need any technical skills to create customized engagement scenarios thanks to a simple drag-and-drop interface. You can effectively track your performance and assess your impact on sales as well as customer satisfaction. Effortlessly link social media, CMS, CRM, third-party applications, and brand partners to provide outstanding experiences. This marketing solution is tailored for straightforward implementation, turning brand customer accounts into an interactive engagement channel that yields impressive results. Moreover, with this innovative tool, businesses have the opportunity to strengthen their relationship with customers in unprecedented ways, fostering loyalty and satisfaction.

What is CoreInteract by Altigen?

Engage your customers at every stage of their journey through both voice and digital channels such as chats, SMS, email, and social media platforms. By seamlessly integrating business communications with your operational systems, you ensure that employees have access to crucial information at each customer interaction point. With CoreInteract’s intuitive drag-and-drop interface, managing workgroups and routing rules tailored to your business requirements becomes a straightforward task. You have the ability to prioritize and sequence which workgroups will handle incoming customer inquiries, enhancing efficiency. Additionally, CoreInteract allows you to coordinate your interactions directly within Teams, eliminating the need for separate desktop applications. Team members can easily differentiate between customer and internal calls, as workgroup calls are clearly labeled. Moreover, CoreInteract can pull up a customer record from Dynamics 365 for every answered call, providing enhanced oversight of customer data and enabling direct calls to customers through Dynamics 365, thereby streamlining the engagement process even further. This holistic approach ensures that your team is always well-prepared to meet customer needs effectively.

Media

Media

Integrations Supported

Salesforce
GitHub
Instagram
Mailchimp
Shopify

Integrations Supported

Salesforce
CommunityWFM
Microsoft 365
Microsoft Azure
Microsoft Dynamics 365
Microsoft Exchange
Microsoft Outlook
Microsoft Power BI
Microsoft Teams
Zoho CRM

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

$15/mo/user
Pricing is based upon number of users for each channel of communication and additional modules required. Contact us for more information and details.

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Cohort

Date Founded

2022

Company Website

getcohort.com

Company Facts

Organization Name

Altigen Communications, Inc.

Date Founded

1994

Company Location

United States

Company Website

www.altigen.com/coreinteract/

Categories and Features

Customer Engagement

Not specified

Marketing

Not specified

Categories and Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
IVR / Voice Recognition
Mobile Access
Virtual Call Center

Call Center

Blended Call Center
Call Recording
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Queue Management
Real-time Chat
Reporting/Analytics

Customer Engagement

Analytics
Communication Management
Live Chat

Customer Experience

Analytics
Dashboard
Multi-Channel Collection
Sentiment Analysis
Text Analysis
Trend Analysis

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