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What is CommandHound?

CommandHound provides innovative solutions that improve accountability and enhance business performance across various sectors. Our software is designed to help organizations effectively complete tasks, encapsulated in our guiding principle, Make Sure Things Get Done®. Located in Dallas, Texas, the core concepts behind CommandHound® have been carefully developed and refined over a decade. In 2016, we began the exciting process of bringing this idea to life as a real product. Following a thorough design and development phase, we initiated a pilot program in early 2017, working with a limited group of clients to test our software. By focusing on simplicity and design, while incorporating feedback from our pilot users, CommandHound® officially launched in the second quarter of 2017. This launch represented the fulfillment of our promise to provide rapid and lasting outcomes through clear accountability. Our clients depend on us to ensure that essential tasks are carried out as planned, preventing any oversight or neglect. Additionally, CommandHound identifies crucial control points that demand immediate intervention, thereby significantly improving operational efficiency and effectiveness. As we continue to evolve, our commitment to enhancing business processes remains steadfast.

What is BrightGauge?

Founded in 2011, BrightGauge, a product of ConnectWise, was developed to fill a significant void in the small to medium-sized IT services sector. It offers an enhanced method for clients to retrieve data and oversee their operations more effectively. With BrightGauge Software, users can showcase all their business metrics in a unified interface through the use of gauges, dashboards, and client reports. Currently, over 1,800 businesses around the globe utilize BrightGauge. The software seamlessly integrates with a variety of popular business tools, including ConnectWise, Continuum, Webroot, QuickBooks, Datto, IT Glue, Zendesk, Harvest, and Smileback, making it a versatile choice for many organizations. This broad compatibility ensures that users can streamline their workflows and improve their overall business performance.

Media

Media

Integrations Supported

Accelo
Auvik
Backup Radar
BizRatings
CloudRadial
ConnectWise Automate
CrewHu
Customer Thermometer
Datto SIRIS
Kaseya VSA
Liongard
Microsoft Dynamics GP
Network Glue
Rev.io PSA
Salesforce
SmileBack
Sophos Intercept X Endpoint
Zendesk
bvoip
e-automate

Integrations Supported

Accelo
Auvik
Backup Radar
BizRatings
CloudRadial
ConnectWise Automate
CrewHu
Customer Thermometer
Datto SIRIS
Kaseya VSA
Liongard
Microsoft Dynamics GP
Network Glue
Rev.io PSA
Salesforce
SmileBack
Sophos Intercept X Endpoint
Zendesk
bvoip
e-automate

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$283 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

CommandHound

Date Founded

2016

Company Location

United States

Company Website

www.commandhound.com/about-us/

Company Facts

Organization Name

ConnectWise

Date Founded

2011

Company Location

United States

Company Website

www.connectwise.com/platform/business-management/brightgauge

Categories and Features

Business Management

Billing & Invoicing
CRM
Employee Management
Financial Management
Inventory Management
Marketing Management
Order Management
Point of Sale (POS)
Project Management
Purchasing
Scheduling
Time & Expense Tracking
Training Management
Vendor Management

Business Performance Management

Ad Hoc Reports
Ad hoc Analysis
Budgeting & Forecasting
Consolidation / Roll-Up
Dashboard
Key Performance Indicators
Predictive Analytics
Qualitative Analysis
Quantitative Analysis
Scorecarding
Strategic Planning

Business Process Management

Access Controls / Permissions
Alerts / Notifications
Business Process Automation
Business Rules Management
Collaboration
Process Change Tracking
Process Mapping
Process Modeling & Design
Visual Workflow Management

Employee Engagement

Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Feedback Management
Goal Management
Health & Wellness Programs
Performance Management
Pulse Surveys

Categories and Features

Business Performance Management

Ad Hoc Reports
Ad hoc Analysis
Budgeting & Forecasting
Consolidation / Roll-Up
Dashboard
Key Performance Indicators
Predictive Analytics
Qualitative Analysis
Quantitative Analysis
Scorecarding
Strategic Planning

Dashboard

Annotations
Data Source Integrations
Functions / Calculations
Interactive
KPIs
OLAP
Private Dashboards
Public Dashboards
Scorecards
Themes
Visual Analytics
Widgets

Data Visualization

Analytics
Content Management
Dashboard Creation
Filtered Views
OLAP
Relational Display
Simulation Models
Visual Discovery

Reporting

Customizable Dashboard
Data Source Connectors
Drag & Drop
Drill Down
Email Reports
Financial Reports
Forecasting
Marketing Reports
OLAP
Report Export
Sales Reports
Scheduled / Automated Reports

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