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Ratings and Reviews 0 Ratings
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What is Common Room?
Strive for complete openness in your digital platform interactions. Take proactive measures to ensure that your engagements are personalized and authentic at every stage of the customer journey. Provide your development team with the necessary resources and insights. Improve your team's productivity by implementing efficient workflows and utilizing data analytics. Convert digital interactions into a thriving sales funnel. At present, your sales team is making use of only 5% of the time that prospects have during their buying journey. The community plays a vital role in the decision-making process. It is within this space that potential clients discover your offerings, users look for solutions to their inquiries, and pivotal purchasing decisions are formulated. Common Room brings together engagement metrics from various digital platforms, product usage data, and customer insights to deliver actionable analytics and automated interactions that promote success throughout the customer experience. Utilize digital engagement as a crucial element in your strategy for customer growth. By synchronizing community, product, and client data, you can uncover valuable insights and make well-informed decisions that ultimately improve your business results. This cohesive strategy will not only strengthen relationships but also foster greater customer loyalty, ensuring a more robust market presence for your brand.
What is CallMiner Eureka?
CallMiner Eureka leverages cutting-edge Artificial Intelligence and Machine Learning technologies to scrutinize every customer interaction across various channels, revealing valuable insights. This platform is continuously evolving to provide our clients with the most effective tools to enhance their return on investment. Features include an analytics workbench, customizable scoring settings, and discovery options. Users can receive direct performance feedback through the portal, aiding both agents and supervisors. Additionally, it offers real-time monitoring and alerts, as well as recommendations for the next best action for agents, all driven by APIs and messaging. To support speech analytics, audio capture is utilized, while sensitive data and PCI compliance measures ensure the redaction of confidential information from both audio recordings and transcripts. The system also facilitates data extraction, ingestion of audio and contact data, and application development, bringing the narrative of speech analytics to life. By enhancing the customer experience, businesses can connect with their clients through their preferred communication channels, while actionable customer insights empower them to optimize their operational outcomes. This comprehensive approach not only boosts efficiency but also fosters stronger relationships with customers.
Integrations Supported
Amazon Connect
Discord
GitHub
Hightouch
HubSpot CRM
Indent
Intercom
Khoros
QEval
Salesforce Experience Cloud
Integrations Supported
Amazon Connect
Discord
GitHub
Hightouch
HubSpot CRM
Indent
Intercom
Khoros
QEval
Salesforce Experience Cloud
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Common Room
Company Location
United States
Company Website
www.commonroom.io
Company Facts
Organization Name
CallMiner
Date Founded
2002
Company Location
United States
Company Website
callminer.com
Categories and Features
Revenue Intelligence
Actionable Insights
Alerts / Notifications
CRM Interactions
Call Scoring
Conversation Intelligence
Dashboard
Email/Message Interactions
Market Intelligence
Phone Call Interactions
Pipeline Visibility
Sales Coaching
Video Call Interactions
Categories and Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Conversation Intelligence
AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Revenue Intelligence
Actionable Insights
Alerts / Notifications
CRM Interactions
Call Scoring
Conversation Intelligence
Dashboard
Email/Message Interactions
Market Intelligence
Phone Call Interactions
Pipeline Visibility
Sales Coaching
Video Call Interactions
Speech Analytics
Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback
Workforce Optimization (WFO)
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning