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PylonPylon serves as a comprehensive support platform tailored for contemporary B2B enterprises. We equip post-sales teams with essential tools such as ticketing software, an omnichannel approach for B2B communications (including Slack Connect and Microsoft Teams), an interactive chat widget, a robust knowledge base, an AI-powered support bot, along with customer marketing and account management solutions. Our platform is designed specifically to address the unique needs of B2B businesses, enabling you to assist customers on their preferred channels while facilitating various support tiers. Our AI feature can generate support articles derived from previous issue resolutions, while our Triggers help formalize workflows and business processes. Additionally, with Macros, you can efficiently handle frequent inquiries. Engagement tracking allows for the dissemination of updates, newsletters, and new feature announcements to your clients. All customer information is meticulously organized and accessible in one centralized location, providing stakeholders with a comprehensive view of their team's ongoing concerns. If you're considering utilizing Slack for customer support, we would love to connect, as our users typically manage over 180 customer channels. The integration of these tools not only enhances communication but also streamlines the support process, leading to higher customer satisfaction and improved operational efficiency.
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NINJIONINJIO offers a comprehensive cybersecurity awareness training platform designed to mitigate human-related cybersecurity threats through captivating training, tailored assessments, and detailed reporting. This holistic method emphasizes contemporary attack methods to enhance employee awareness and leverages insights from behavioral science to refine users' instincts. Utilizing our exclusive NINJIO Risk Algorithmâ„¢, we pinpoint social engineering weaknesses within users based on phishing simulation results, tailoring content delivery to create a customized experience that promotes lasting behavioral change. With NINJIO, you will benefit from: - NINJIO AWARE, which provides training centered around attack vectors, captivating audiences with Hollywood-style micro-learning episodes derived from actual hacking incidents. - NINJIO PHISH3D, a simulated phishing tool that uncovers specific social engineering tactics that are most likely to deceive individuals in your organization. - NINJIO SENSE, our innovative training course grounded in behavioral science, which immerses employees in experiences that replicate the emotional manipulation tactics used by hackers. Additionally, this approach fosters a more vigilant workforce equipped to recognize and counteract potential threats effectively.
What is Compass?
Compass is a cutting-edge platform designed to streamline digital adoption and provide user guidance, helping organizations effectively maneuver through complex software systems with the aid of AI-powered assistance, interactive walkthroughs, and a structured repository of knowledge resources. This innovative tool enables businesses to craft comprehensive application walkthroughs that simplify complicated processes, guiding users through tasks effortlessly within digital platforms, thereby encouraging consistent execution and reducing errors. Tailored to meet diverse requirements such as onboarding, training, and operational workflows, these personalized walkthroughs allow users to quickly become proficient in navigating enterprise software without relying on extensive manual instructions. Furthermore, Compass supports the development of centralized knowledge hubs that compile articles, documentation, and user manuals, granting both employees and customers the ability to access essential self-service support at any time. By promoting a more intuitive learning environment, Compass not only boosts user satisfaction but also significantly increases productivity across organizations. Ultimately, the platform stands as a vital resource for businesses striving to optimize their software interactions and empower their teams.
What is BrainStorm QuickHelp?
Empower your organization with a specialized learning platform designed specifically for software adoption, enhancing onboarding processes, decreasing support needs, fostering engagement, and increasing overall usage.
Whether you're a Solution Provider bringing new clients on board, an IT department seeking a scalable solution for end-user training, or a Learning and Development team aiming to integrate employees into the company's technological framework, BrainStorm will enhance your outcomes significantly.
Engage inactive users – BrainStorm stands out as the sole platform that actively reaches out to licensed users who have yet to log in. By converting these inactive users, the impact on usage shifts from a gradual increase to a significant surge.
Boost adoption rates – Rather than merely instructing users on how to utilize features, BrainStorm emphasizes when and why these applications should be employed. This platform is designed to automate training that inspires users to transform their work habits.
Custom course creation: Easily upload and organize your educational materials into BrainStorm Flowsâ„¢, which are adaptive workflows that provide relevant and timely learning experiences for each individual.
Learning tailored to roles: With customized content flows categorized by user groups, you can ensure that the appropriate information is presented to each audience member.
Precision-targeted messaging: Engage and motivate previously inactive learners through timely and relevant communications, driving them to participate actively.
This comprehensive approach not only facilitates smoother transitions but also cultivates a culture of continuous learning and improvement within your organization.
Integrations Supported
Google Workspace
Microsoft Graph
Microsoft Teams
Microsoft Viva
SAP SuccessFactors
Salesforce
ServiceNow
Integrations Supported
Google Workspace
Microsoft Graph
Microsoft Teams
Microsoft Viva
SAP SuccessFactors
Salesforce
ServiceNow
API Availability
Has API
API Availability
Has API
Pricing Information
$120 per month
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Compass
Company Location
United States
Company Website
icompass.io
Company Facts
Organization Name
BrainStorm
Date Founded
1995
Company Location
United States
Company Website
www.brainstorminc.com
Categories and Features
Digital Adoption Platforms
Audience Segmentation
Content Creation
Contextual Guidance
Data Validation
In-App Training
Launch Management
Multi-Language
Self Service Tools
Surveys & Feedback
User Onboarding
Categories and Features
Change Management
Approval Workflow
Audit Trail
Automated Notifications
Change Calendar
Change Planning
Compliance Management
Prioritization
Release Management
Task Management
Tracking & Reporting
Training Management
Digital Adoption Platforms
Audience Segmentation
Content Creation
Contextual Guidance
Data Validation
In-App Training
Launch Management
Multi-Language
Self Service Tools
Surveys & Feedback
User Onboarding
Productivity
Collaboration
Database Creation
Document Creation
File Sharing
Notes Management
Office Suite
Presentation Tools
Project Management
Task Management
Team Chat
Security Awareness Training
Analytics / Reporting
Certification Training
Custom Test Building
Gamification
Industry Benchmarking
Non-Email Based Testing
Online Courses
Phishing Simulation
Pre-Assessments
Prebuilt Training Library
Training
Academic / Education
Asynchronous Learning
Blended Learning
Built-In Course Authoring
Built-in LMS
Certification Management
Corporate / Business
Learner Portal
Mobile Learning
Simulation
Synchronous Learning
Training Companies
eCommerce