ConnectWise PSA Reviews & Ratings

ConnectWise PSA

4.6 out of 5 stars

Ratings and Reviews 19 Ratings

Total 4.5 out of 5 stars
ease 5 out of 5 stars
features 5 out of 5 stars
design 4.5 out of 5 stars
support 4.5 out of 5 stars

Ratings and Reviews 38 Ratings

Total 4.5 out of 5 stars
ease 4.5 out of 5 stars
features 4.5 out of 5 stars
design 4.5 out of 5 stars
support 4.5 out of 5 stars

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What is ConnectWise ScreenConnect?

ConnectWise Control, previously known as ConnectWise ScreenConnect, serves as an effective remote-support tool tailored for Managed Service Providers, Value Added Resellers, internal IT departments, and managed security firms. This platform is designed to be a swift, dependable, secure, and user-friendly solution that enables businesses to quickly address customer concerns from virtually any location. It encompasses features for remote support, virtual meetings, remote access, and extensive customization options, while also offering seamless integration with popular business applications. Enhancing remote support capabilities significantly minimizes customer downtime, empowering technicians to deliver exceptional service through reliable, direct connections for accessing both desktops and mobile devices whenever necessary. This solution provides versatile and secure remote desktop and mobile support across various industries, ensuring adaptability to diverse needs. If you're uncertain about which version best suits your requirements, we are here to assist you in making the right choice. Plus, you can explore the platform risk-free with a 14-day trial that requires no credit card information.

What is ConnectWise PSA?

ConnectWise PSA, previously known as ConnectWise Manage, is a comprehensive business management solution tailored for organizations that provide technology support and services, and it is relied upon by over 100,000 users. This platform is packed with numerous features that enhance team accountability and boost operational efficiency, encompassing tools for help desk management, billing, time tracking, project oversight, agreement handling, sales and marketing, procurement, and reporting. By offering an integrated professional services automation (PSA) solution, ConnectWise PSA fosters a unified perspective of your entire operations through a singular data layer, allowing for improved clarity and streamlined business processes. This holistic approach not only helps organizations manage their resources effectively but also empowers teams to respond swiftly to client needs and market demands.

Media

Media

Integrations Supported

Acronis Cyber Protect
Asio by ConnectWise
ConnectWise Automate
CyberFOX Password Manager
CyberQP
Delinea Cloud Access Controller
ITBoost
MSPStuff Switchboard
Naverisk RMM & PSA
NinjaOne
N‑able Passportal

Integrations Supported

Acronis Cyber Protect
Asio by ConnectWise
ConnectWise Automate
CyberFOX Password Manager
CyberQP
Delinea Cloud Access Controller
ITBoost
MSPStuff Switchboard
Naverisk RMM & PSA
NinjaOne
N‑able Passportal
Constant Contact
Mailchimp
OpenText Core Endpoint Protection
Opsgenie
Salesforce
Strety
Thread
Vbout
Wise-Pay

API Availability

API Availability

Pricing Information

$27 per month
Free - $0
One - $27 per month, single tech license
Standard - $42 per month per concurrent tech
Premium - $52 per month per concurrent tech
Free Version
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

ConnectWise

Date Founded

1982

Company Location

United States

Company Website

screenconnect.connectwise.com/

Company Facts

Organization Name

ConnectWise

Date Founded

1982

Company Location

United States

Company Website

www.connectwise.com/platform/business-management/psa

Categories and Features

Co-Browsing

Not specified

Customer Service

Alerts / Escalation
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal

Help Desk

Alerts / Escalation
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management

Meeting

Attendee Management
Board Meetings
Committee Meetings
Internal Meetings
Invitation Management
Legislative Meetings
Post-Meeting Tools

MSP

Billing & Invoicing
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Remote Access
Remote Systems Monitoring
Scheduling

Remote Desktop

Chat
File Transfer
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print

Remote Support

Diagnostic Tools
File Transfer
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Remote Video Support

Not specified

Remote Work

Collaboration
Meeting Management
Remote Access
Remote Support
Video Chat
Web Conferencing

Secure Remote Access

Not specified

Video Conferencing

Mobile Access
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing

Web Conferencing

Mobile Access
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing

Categories and Features

AI PSA

Not specified

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Network Monitoring
Real-time Chat
Service Level Agreement (SLA) Management
Ticket Management

IT Management

Capacity Monitoring
Event Logs
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
User Activity Monitoring

IT Service

Contract Management
IT Asset Management
Knowledge Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

ITSM

Asset Tracking
Availability Management
Configuration Management
Contract/License Management
Dashboard
Problem Management
Project Management
Self Service Portal

MSP

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

Professional Services Automation

Billing & Invoicing
CRM
Client Portal
Document Management
Project Management
Quote Management
Resource Management
Time & Expense Tracking

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