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What is Contaque?

To keep your expanding business approachable and ensure customers don’t feel isolated, implementing a strategic approach to customer interactions is essential. A practical method to enhance these interactions involves adopting a mix of inbound, outbound, or blended call systems. By employing an advanced communication strategy that spans multiple platforms, you can maintain a presence wherever your customers choose to connect. Your agents can effortlessly log in and work remotely via their smartphones by using the Contaque app, available for both iOS and Android. This secure platform facilitates the exchange of ideas, messages, data, and various media formats that align with your preferred communication style. As a forward-thinking organization, we are acutely aware of the diverse needs of businesses and are committed to providing outstanding solutions to contact centers and enterprises globally. Our mission is to deliver integrated communication solutions while striving for complete customer satisfaction through a thorough understanding of their unique requirements, ensuring they always feel acknowledged and valued. By emphasizing customer engagement, you can cultivate loyalty, enhance relationships, and ultimately propel your business growth. Additionally, this commitment to accessibility and responsiveness will distinguish your brand in a competitive marketplace.

What is Webex Contact Center?

Elevate every customer interaction to new heights with Webex Contact Center, a flexible and powerful cloud solution crafted to boost engagement between your organization and its clientele. This strategy not only enhances the overall customer experience but also drives profitability for your business. By utilizing cutting-edge, data-driven AI features, your agents are equipped to deliver personalized experiences consistently. Build stronger customer relationships, resulting in improved sales conversions, increased revenues, higher retention rates, enhanced satisfaction scores, and better first contact resolution metrics. With built-in collaboration tools, agents can easily work together to improve the total customer experience and achieve optimal results with every interaction. Calls are intelligently directed to agents in various locations based on their expertise, current workload, and availability, ensuring customers receive the support they need efficiently. Additionally, the advanced distribution of call queues—including options for overflow based on specific skill sets and group adjustments—significantly boosts operational efficiency and the quality of service provided. By adopting these innovative methods, businesses can fundamentally revolutionize their approach to customer service and create lasting positive impressions.

Media

Media

Integrations Supported

2Ring Dashboards & Wallboards
Cisco AI Assistant
CommunityWFM
Dialogflow
Eleveo
Microsoft Dynamics 365
Salesforce
ServEngage
ServSecure
Thrive Global
UniAgent
Webex AI Agent
Webex Workforce Optimization
Zendesk

Integrations Supported

2Ring Dashboards & Wallboards
Cisco AI Assistant
CommunityWFM
Dialogflow
Eleveo
Microsoft Dynamics 365
Salesforce
ServEngage
ServSecure
Thrive Global
UniAgent
Webex AI Agent
Webex Workforce Optimization
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Contaque

Company Location

India

Company Website

www.contaque.com

Company Facts

Organization Name

Cisco

Date Founded

1984

Company Location

United States

Company Website

www.webex.com/us/en/products/customer-experience/contact-center.html

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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