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What is Cool Telecom?

Cool Telecom provides a cloud-based telephony solution designed to meet the needs of businesses, regardless of their size, featuring a flexible interface that seamlessly integrates CRM and Helpdesk features to enhance sales and improve communication for support teams. Clients can easily obtain phone numbers from more than 50 countries and scale their workforce based on seasonal fluctuations, while taking advantage of detailed insights through real-time analytics. The platform's accessibility on any device enables users to make and receive calls from almost any location, ensuring connectivity at all times. With Cool Telecom's multifunctional app, users can effectively manage call routing according to various factors such as IVR selections, agent skills, time zones, and more, all through an intuitive dashboard. Moreover, the platform offers sophisticated, real-time analytics on agent and team performance, allowing businesses to monitor activity via a live feed and enabling data cross-referencing with current CRM systems for enhanced insights and opportunities for improvement. Such capabilities not only keep businesses connected but also foster ongoing advancements in customer service and overall operational effectiveness, creating a robust environment for growth and satisfaction.

What is Cisco Webex Calling?

Discover a dynamic cloud-based phone solution specifically designed for businesses with Webex Calling, enabling you to effortlessly make and receive calls on any device from nearly any location, simplifying the challenges of conventional phone systems. This service is crafted to foster your business's expansion by allowing calls from your business number and providing access to a wide range of powerful cloud calling functionalities. Eliminate the costs that come with physical phone equipment; instead, manage all aspects of your services, users, and security from a single intuitive platform. Webex Calling places a strong emphasis on security, ensuring your communications are protected without requiring frequent updates or maintenance. Experience the convenience of making calls with extension numbers, direct inward dialing (DID), email-style directory URIs, or by using directory-based dialing methods. With an array of features such as shared lines, hunt groups, call waiting, hold/resume options, call pickup, forwarding, do not disturb, and transfer abilities, you’ll always be prepared for important calls. This modern communication solution not only boosts productivity but also empowers teams to maintain connectivity regardless of their physical location, enhancing collaboration in today’s fast-paced work environment. Ultimately, it represents a significant advancement in how businesses approach their communication needs.

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Integrations Supported

Box
Calero
Cisco Webex
Expo XT UC Analytics
Google Drive
Jira
MOS Chorus
MiaRec
Microsoft Teams
Rivet Logic
Salesforce
Shift
Teamstack
Trello
Variphy

Integrations Supported

Box
Calero
Cisco Webex
Expo XT UC Analytics
Google Drive
Jira
MOS Chorus
MiaRec
Microsoft Teams
Rivet Logic
Salesforce
Shift
Teamstack
Trello
Variphy

API Availability

Has API

API Availability

Has API

Pricing Information

€10 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Cool Telecom

Date Founded

2021

Company Location

France

Company Website

www.cool-telecom.com

Company Facts

Organization Name

Cisco

Date Founded

1984

Company Location

United States

Company Website

www.webex.com/suite/enterprise-cloud-calling.html

Categories and Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

Categories and Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

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