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What is Cortex XCOR?

Palo Alto Networks Cortex XCOR is an enterprise observability platform designed to monitor, analyze, and optimize the performance and reliability of applications, infrastructure, and digital services. Built on technology from Chronosphere, the platform combines AI-powered incident investigation, conversational operations, and scalable telemetry management within a unified environment. Its observability capabilities collect and correlate metrics, logs, traces, and events across cloud-native applications, microservices, infrastructure components, and user-facing systems. XCOR Operator provides a natural language interface that allows engineers to investigate incidents, explore telemetry, construct queries, configure alerts, and generate dashboard panels. AI Investigations uses automated reasoning to analyze operational signals, identify relationships between system components, and isolate probable causes of performance degradation or service failures. Operational Fabric provides the contextual foundation for autonomous workflows by combining real-time system topology, historical operational knowledge, and previous user interactions. Application monitoring features include automatic service discovery, dependency mapping, distributed tracing, service-level objective tracking, and real-time error budget analysis. Real user monitoring captures frontend interactions, page load performance, and application errors, while synthetic monitoring helps teams evaluate the availability and responsiveness of digital services. Infrastructure observability connects application behavior with underlying cloud and computing resources to support troubleshooting across complex distributed environments. The Optimization Engine evaluates telemetry usage and applies centralized rules for dropping, sampling, or aggregating data, while configurable consumption budgets help control monitoring expenses.

What is ConvergePoint Incident Management?

ConvergePoint’s incident management system enhances and simplifies the investigation processes in organizations. By leveraging the Microsoft 365 framework, our software integrates incident reporting, automates multiple workflows, provides role-based access, and enhances root cause analysis along with corrective actions and case resolution results. This all-encompassing strategy not only boosts efficiency but also guarantees a more in-depth analysis of incidents, leading to better overall organizational safety and responsiveness.

Media

Media

No images available

Integrations Supported

NudgeBee
OpenTelemetry
Opsgenie
PagerDuty
Sedai
Shoreline
Slack
TierZero

Integrations Supported

Microsoft 365
Microsoft SharePoint

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS
Windows
Mac

Customer Service / Support

Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Online Training

Training Options

Documentation Hub
Webinars
On-Site Training

Company Facts

Organization Name

Palo Alto Networks

Date Founded

2005

Company Location

United States

Company Website

www.paloaltonetworks.com/cortex/xcor

Company Facts

Organization Name

ConvergePoint

Date Founded

2001

Company Location

United States

Company Website

www.convergepoint.com

Categories and Features

Agentic DevOps

Not specified

AI Observability

Not specified

AI SRE Agents

Not specified

Cloud Monitoring

Not specified

Incident Management

Not specified

Observability

Not specified

Telemetry

Not specified

Categories and Features

Incident Management

Not specified

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