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Ratings and Reviews 0 Ratings
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What is Cresta?
Revolutionize team effectiveness by leveraging live prompts that offer optimal responses for each customer interaction. Within any team, some members consistently showcase higher productivity and efficiency levels than their peers. Cresta’s cutting-edge AI technology recognizes the distinctive tactics used by these top performers and delivers real-time coaching to spread these effective practices across the team. As a result, a subject matter expert is effectively available at every customer engagement. Cresta's powerful AI platform continually adapts and enhances its strategies across different channels and situations to improve team dynamics. This leads to significant improvements in compliance and overall team performance, thanks to immediate assistance and personalized coaching based on insights from your leading performers. By scrutinizing every conversation, Cresta evaluates agent performance and uncovers coaching opportunities, allowing managers to devote more time to developing talent instead of just reviewing transcripts. This groundbreaking strategy guarantees that every team member can access the collective expertise of their most successful colleagues, creating a collaborative environment for continuous improvement. Ultimately, this fosters a culture of excellence that permeates the entire team.
What is Brightmetrics?
Brightmetrics™ differentiates itself from standard call center reporting software by providing your team with the ability to reveal critical insights into the performance of contact centers through the identification of essential performance indicators and metrics that directly affect customer experience. The foundation of Brightmetrics' business intelligence features advanced call center analytics that delivers valuable insights based on historical data, which support you and your customer service team in developing strategies and making well-informed, data-driven decisions. While Brightmetrics regularly updates its historical analytics, there are times when having real-time metrics and reporting becomes vital for evaluating call center effectiveness. By leveraging real-time analytics, you gain an immediate view of agent performance and customer interactions, allowing your team to remain well-informed and prepared to react efficiently. This functionality not only boosts operational effectiveness but also promotes a mindset of ongoing enhancement within your contact center, ultimately driving better outcomes for both agents and customers alike. Embracing these insights can transform how your organization approaches customer service and performance management.
Integrations Supported
Amazon Connect
Amazon Web Services (AWS)
Five9
Genesys Cloud CX
Salesforce
Twilio
Integrations Supported
Amazon Connect
Amazon Web Services (AWS)
Five9
Genesys Cloud CX
Salesforce
Twilio
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Cresta
Date Founded
2017
Company Location
United States
Company Website
cresta.com
Company Facts
Organization Name
Brightmetrics
Date Founded
2010
Company Location
United States
Company Website
brightmetrics.com
Categories and Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Conversation Intelligence
AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis
Natural Language Generation
Business Intelligence
CRM Data Analysis and Reports
Chatbot
Email Marketing
Financial Reporting
Multiple Language Support
SEO
Web Content
Sales Coaching
Assessments
Audio / Video Conferencing
Built-In Course Authoring
Call Recording
Gamification
Goal Setting / Tracking
Learning Plans
Onboarding
Performance Metrics
Workforce Optimization (WFO)
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning