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CallShaperAn All-In-One Call Center Solution CallShaper’s cloud-driven software for call centers offers a straightforward approach to call management. Inbound and outbound call center managers benefit from CallShaper's dynamic, user-friendly, and adaptable platform for optimizing their operations. The platform is tailored to help call centers lower expenses and enhance return on investment. CallShaper collaborates with businesses to boost contact rates, monitor agent performance, manage leads and sales workflows, and optimize outreach efforts. Managers can easily route calls to different parties using the intuitive drag-and-drop interactive Voice Response (IVR) editor, which considers agent availability, type, and timing. CallShaper also enables call centers to examine databases to identify leads, whether landline or mobile, as well as manage Do Not Call list entries and track call abandonment rates, aiding customers in adhering to Telephone Consumer Protection Act (TCPA) regulations. Supervisors have the capability to upload leads in bulk, while agents can rely on call scripts to effectively address and resolve customer inquiries. Furthermore, with predictive and preview dialing features, marketing agents can streamline their call processes and gain insights into lead information prior to engaging with clients, thus enhancing overall productivity and efficiency.
What is CrimeCenter?
Boost your capability to report, investigate, monitor, and resolve cases efficiently using advanced CrimeCenter software that complies with CJIS standards. This state-of-the-art solution promotes collaboration, enhances information sharing, and bolsters community engagement through a secure, cloud-based platform designed specifically for certified law enforcement agencies. Equip your patrol officers with a mobile-accessible, compliant system for field reporting, enabling them to tackle crimes effectively and close cases using robust case management tools. Involve your community in public safety efforts with a user-friendly Citizen Interaction Portal, which ensures open communication and transparency. Furthermore, manage use of force incidents, internal affairs, and personnel matters to maintain professional conduct and uphold high standards within your agency. Simplify the handling of criminal intelligence, keep track of organized crime activities, and link crucial information while adhering to UCR requirements. By integrating CrimeCenter, law enforcement agencies can modernize their incident and investigative case management processes, leading to better public safety outcomes. These improvements position agencies to effectively confront the complexities and demands of contemporary policing, ensuring they are prepared for any challenges that arise.
What is Accurint Crime Analysis?
Access to timely and actionable intelligence is critical for law enforcement agencies as they respond to incidents that occur at local, regional, and national levels. The ability to integrate and analyze data from diverse law enforcement systems through a user-friendly interface is vital for modern policing initiatives. By utilizing cutting-edge technology, thorough crime analytics, and nationwide mapping tools, law enforcement can significantly improve their decision-making processes regarding how to allocate resources and adapt policing strategies to address emerging regional patterns and trends. Analytical software and mapping tools that allow for the identification and examination of criminal behavior are necessary components of effective policing. The Accurint® Crime Analysis platform offers a secure online solution designed to facilitate the sharing of crime-related information, enabling pattern analysis, crime mapping, comprehensive analytics, and reporting specifically for law enforcement organizations. This system empowers users to access, evaluate, and obtain crime and call data not just from local jurisdictions, but also from agencies nationwide. Moreover, it guarantees that crime data is automatically gathered and processed from multiple sources, maintaining high data quality standards that significantly boost the efficacy of policing initiatives. The incorporation of such advanced tools not only enhances the analytical capabilities of law enforcement but also promotes inter-agency collaboration, creating a more cohesive strategy for crime prevention. As agencies work together, they can share insights and resources, leading to a greater overall impact on community safety and crime reduction efforts.
Integrations Supported
Accurint Virtual Crime Center
Availity
Citizen RIMS
Clarify Health
Cognizant
Hg Mercury CRM
Lexis Advance Quicklaw
Lexis Omni
Lexis PSL
LexisNexis Risk Solutions
Integrations Supported
Accurint Virtual Crime Center
Availity
Citizen RIMS
Clarify Health
Cognizant
Hg Mercury CRM
Lexis Advance Quicklaw
Lexis Omni
Lexis PSL
LexisNexis Risk Solutions
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
CrimeCenter
Date Founded
2003
Company Location
United States
Company Website
crimecenter.com
Company Facts
Organization Name
LexisNexis
Date Founded
1970
Company Location
United States
Company Website
risk.lexisnexis.com/products/accurint-crime-analysis
Categories and Features
Law Enforcement
Case Management
Certification Management
Court Management
Court Management Integration
Crime Scene Management
Criminal Database
Dispatching
Evidence Management
Field Reporting
Incident Mapping
Internal Affairs Administration
Investigation Management
Scheduling
Categories and Features
Law Enforcement
Case Management
Certification Management
Court Management
Court Management Integration
Crime Scene Management
Criminal Database
Dispatching
Evidence Management
Field Reporting
Incident Mapping
Internal Affairs Administration
Investigation Management
Scheduling