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What is Cruz RMM?

Cruz Remote Monitoring and Management offers a single interface for automating the IT operations of customers, tailored specifically for Managed IT Services Providers (MSPs). This platform enables users to oversee and manage their IT environments, networks, and client devices from virtually any location. Whether you are an MSP aiming to enhance your offerings or a reseller/VAR wanting to break into the MSP sector, Dorado provides a unified console for remote management. The solution is designed to be cost-effective, scalable, and user-friendly, catering to various operational needs. Dorado Software stands out as a pioneer in resource management, service orchestration, performance monitoring, and automation of cloud operations across intertwined infrastructure systems. Additionally, it empowers IT professionals to effectively supervise, configure, and maintain not only converged infrastructures but also virtualized functions and cloud services, ensuring seamless operations across all components. With such comprehensive capabilities, Dorado positions itself as an indispensable tool for modern IT management.

What is CX Manager?

A meticulously designed digital solution can lose its effectiveness without robust management features. As traditional brick-and-mortar retailers strive to keep pace with online competitors, many are hastily migrating to digital platforms. This hurried transition often leads to an array of disjointed solutions that fail to compete with a cohesive system of interconnected technologies, resulting in chaos. This is where the CX Manager® becomes essential. The CX Manager® is a cloud-based solution that underpins the Connected Experience. Its scalable and customizable attributes make it the perfect tool for overseeing, managing, and supporting all existing PoS systems. The user-friendly web interface allows access to your PoS systems worldwide from any location, facilitating management and oversight whenever necessary. This adaptability also ensures that any required maintenance can be executed swiftly in the event of problems. Ultimately, the CX Manager® not only optimizes operations but also significantly boosts the overall effectiveness of retail management, ensuring that businesses can thrive in a competitive landscape. By integrating all aspects of retail management into one platform, it empowers retailers to respond agilely to market demands.

Media

Media

Integrations Supported

Cruz Fabric Controller
Cruz IoT Device Director
Cruz Operations Center (CruzOC)
Cruz Software Lifecycle Orchestrator
Cruz Wireless Controller
CruzLog
CruzNow
SAP HANA
SAP Store
Salesforce

Integrations Supported

Cruz Fabric Controller
Cruz IoT Device Director
Cruz Operations Center (CruzOC)
Cruz Software Lifecycle Orchestrator
Cruz Wireless Controller
CruzLog
CruzNow
SAP HANA
SAP Store
Salesforce

API Availability

Has API

API Availability

Has API

Pricing Information

$1350
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Dorado Software

Date Founded

1999

Company Location

United States

Company Website

resources.doradosoftware.com/cruz-rmm

Company Facts

Organization Name

AMERIA

Date Founded

2001

Company Location

Germany

Company Website

ameria.de/en/cxmanager/

Categories and Features

CMDB

Change Management
Configuration Management
Data Visualization
Device Auto Discovery
IT Asset Management
Impact Management
License Management
Performance Management
Relationship Mapping

Configuration Management

Access Control / Permissions
Application Deployment
Automated Provisioning
Infrastructure Automation
Node Management
Orchestration
Reporting Analytics / Visualization
Task Management

Data Center Management

Audit Trail
Behavior-Based Acceleration
Cross Reference System
Device Auto Discovery
Diagnostic Testing
Import / Export Data
JCL Management
Multi-Platform
Multi-User
Power Management
Sarbanes-Oxley Compliance

IT Asset Management

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

IT Infrastructure Monitoring

Alerts / Notifications
Application Monitoring
Bandwidth Monitoring
Capacity Planning
Configuration Change Management
Data Movement Monitoring
Health Monitoring
Multi-Platform Support
Performance Monitoring
Point-in-Time Visibility
Reporting / Analytics
Virtual Machine Monitoring

IT Management

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

Network Mapping

Color Codes / Icons
Compliance Management
Device Auto Discovery
Hierarchical Mapping
Location-Based Mapping
Map Exporting
On-Demand Mapping
Reporting/Analytics
Self-Updating Maps
Web Traffic Reporting

Network Monitoring

Bandwidth Monitoring
Baseline Manager
Diagnostic Tools
IP Address Monitoring
Internet Usage Monitoring
Real Time Analytics
Resource Management
SLA Monitoring
Server Monitoring
Uptime Monitoring
Web Traffic Reporting

Network Troubleshooting

Alerts / Escalation
Bandwidth Troubleshooting
Change Management
Configuration Management
Connectivity Management
Data Visualization
Historical Audit
Mobile Network Troubleshooting
Network Analysis
Network Monitoring

RMM

Deployment Management
For MSPs
IT Asset Management
Mobile Access
Network Monitoring
Patch Management
Real-time Alerts
Remediation Management

Categories and Features

Network Monitoring

Bandwidth Monitoring
Baseline Manager
Diagnostic Tools
IP Address Monitoring
Internet Usage Monitoring
Real Time Analytics
Resource Management
SLA Monitoring
Server Monitoring
Uptime Monitoring
Web Traffic Reporting

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