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What is Csmart Digital Marketplace?

Csmart Digital Marketplace by Covalense Digital is a next-generation, AI-enabled, cloud-native platform designed to revolutionize how telecoms and enterprises build, launch, and monetize comprehensive digital ecosystems. The platform supports omnichannel commerce and enables rapid partner onboarding via intuitive, self-service storefronts that can operate as authenticated tenants or fully customized partner-branded portals. Csmart features an extensive suite of capabilities including digital commerce orchestration, real-time contract management, revenue settlement, and partner lifecycle management, all managed through dynamic product catalogs, promotions, and bundled offerings. Architected on microservices with open APIs, it guarantees secure, resilient, and scalable deployment facilitated by Kubernetes clusters and CI/CD automation pipelines. The marketplace architecture is flexible, supporting B2C, B2B, and B2B2X models, empowering enterprises to offer SaaS, IaaS, IoT services, physical devices, and vouchers within a unified platform. Automated billing, settlements, and advanced partner analytics streamline financial operations and provide actionable insights for growth. With personalized user engagement tools, Csmart enhances customer experiences while optimizing operational costs. Its cloud-native design ensures global scalability and high availability to meet diverse market demands. The platform’s extensible integration framework allows businesses to continuously innovate and adapt their digital commerce strategies. Ultimately, Csmart empowers enterprises to unlock new revenue opportunities and drive sustained digital transformation at scale.

What is Csmart Customer Value Management (CVM)?

Csmart CVM represents a cutting-edge platform that leverages artificial intelligence to assist telecom operators and businesses in maximizing customer lifetime value through tailored, data-informed engagement strategies. By integrating AI and machine learning analytics alongside generative AI, the platform effectively evaluates customer behavior, predicts their requirements, and delivers personalized promotions, loyalty incentives, and content through multiple channels, including WhatsApp, email, and SMS. Key features of the platform include: - Rewarding engagement and gamification techniques aimed at boosting customer loyalty. - Comprehensive omnichannel marketing initiatives that provide custom-tailored offers. - Behavioral intelligence that enables accurate predictive targeting. - AI-driven insights that enhance campaign precision. - Adaptable loyalty programs designed to cater to the unique needs of each customer. Moreover, Csmart CVM's seamless integration with existing CRM and BSS systems transforms marketing initiatives into a robust revenue-generating powerhouse, significantly improving customer engagement, reducing churn rates, and promoting long-term business growth. This innovative approach not only elevates profitability but also equips businesses with the tools necessary to thrive in a rapidly changing market environment, ultimately ensuring they can adapt and succeed against their competitors. As such, Csmart CVM stands as a vital asset for any organization aiming to elevate its customer relationship strategies.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Custom
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Covalense Digital Solutions

Date Founded

2009

Company Location

India

Company Website

covalensedigital.com

Company Facts

Organization Name

Covalense Digital Solutions

Date Founded

2006

Company Location

India

Company Website

covalensedigital.com

Categories and Features

Loyalty Management

CRM
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management
White Label

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