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Ratings and Reviews 0 Ratings
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What is Csmart Gen AI and AI/ML Platform?
Csmart Gen AI & AI/ML is an innovative platform dedicated to generative AI and machine learning tailored for the telecommunications industry, aimed at enhancing intelligent automation and real-time personalization. Crafted specifically for operators and digital service providers, this platform empowers businesses to:
Improve customer engagements: Leverage AI to tailor interactions across multiple channels, thereby boosting consumer satisfaction and fostering loyalty.
Optimize network performance: Utilize predictive analytics and anomaly detection to enhance network operations while simultaneously reducing costs.
Enable data-driven decision-making: Transform vast amounts of telecom data into actionable insights that can inform more effective product launches, marketing approaches, and customer support strategies.
The platform is designed for seamless integration with various Csmart modules, complies with TM Forum-aligned APIs, and supports deployment in both cloud and hybrid environments. Furthermore, it is built to be flexible and scalable, allowing businesses to adjust with growth and evolving service offerings, which is crucial in maintaining a competitive edge. These combined attributes establish Csmart as a vital resource for contemporary telecommunications companies, ensuring they can navigate the complexities of the industry effectively.
What is Csmart Digital Self-Care Platform?
Csmart Digital Self-Care offers a robust and fully branded omnichannel self-service platform and mobile application tailored for telecom operators and service providers. This cutting-edge solution empowers customers to effortlessly handle their plans, track their usage, pay bills, submit support tickets, and swiftly resolve common problems on their own. Utilizing cloud-native architecture and TM Forum Open APIs, it features a user-friendly interface, AI-driven chatbots for immediate assistance, and personalized offers tailored to individual users.
Key highlights of this service include:
A seamless experience across mobile apps, websites, and call centers
Real-time transparency regarding usage and billing
AI-augmented chat and support for quick problem-solving
A comprehensive self-help knowledge base complemented by guided troubleshooting
Dynamic personalization that promotes cross-selling and upselling strategies
With its secure, scalable multi-tenant design and instant analytical insights, the platform significantly reduces support expenses, boosts user satisfaction, and enhances user engagement, all while cultivating brand loyalty and improving customer retention. This innovative approach not only streamlines customer interactions but also nurtures a deeper and more connected relationship between service providers and their clientele, ultimately benefiting both parties in the long term.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
Custom
Free Trial Offered?
Free Version
Pricing Information
Custom
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Covalense Digital Solutions
Date Founded
2006
Company Location
India
Company Website
covalensedigital.com
Company Facts
Organization Name
Covalense Digital Solutions
Date Founded
2006
Company Location
India
Company Website
covalensedigital.com/products/digital-self-care-platform-telecom-enterprise
Categories and Features
Artificial Intelligence
Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)