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What is Cubby?

Cubby is a revolutionary cloud-native platform tailored for the management of self-storage facilities, simplifying the essential software tools that operators need to efficiently run and grow their businesses. By merging various aspects of facility operations, customer engagement, e-commerce solutions, revenue optimization, pricing frameworks, and analytics into a single, integrated platform, Cubby enables teams to automate routine tasks, reduce manual workloads, and boost financial outcomes. The platform supports thorough facility management through capabilities such as tenant and inventory tracking, streamlined payment processing, automated billing, and insights that drive operational improvement and revenue growth. Moreover, it provides e-commerce capabilities and website integration that empower users to establish conversion-focused storefronts or effortlessly blend Cubby with their current online presence. Cubby also enhances customer communication by allowing operators to handle calls, texts, emails, and VOIP through one unified interface, complete with AI-enhanced call analysis and a comprehensive record of all interactions, thereby increasing both operational efficiency and customer satisfaction. This innovative approach not only simplifies self-storage management but also revolutionizes the entire experience for operators and their customers, fostering a more synergistic and effective environment. Ultimately, Cubby stands as a pivotal solution in the self-storage industry, paving the way for smarter operations and improved service delivery.

What is Automated Storage Call Center?

Automated Storage Call Center focuses on delivering remote operational and call-center services specifically designed for self-storage facilities, aiming to enhance or fully replace on-site personnel. Their extensive offerings are available 24/7, encompassing customer interaction management and operational duties that include handling both inbound and outbound calls, following up on missed communications, processing rent and move-ins/outs, nurturing leads, assisting tenants, and managing payment procedures via phone and automated systems. Furthermore, they adeptly handle collections for overdue accounts through multiple communication avenues such as phone, text, and email, while also supervising auction processes for tenants who have defaulted on payments. By employing local phone numbers and interactive voice response (IVR) technology, they ensure thorough documentation of calls, performance insights, and support in various languages, alongside providing website assistance and seamless integration with top storage management software solutions. Their pricing model is structured according to the number of storage units, featuring tiered plans, initial setup fees, extra charges for rollover calls, and a variety of optional services tailored to meet customer demands. With this extensive array of features, they aspire to optimize operations and elevate customer satisfaction for self-storage businesses universally, demonstrating a commitment to innovation and efficiency in the industry.

Media

Media

Integrations Supported

6Storage
Cubby
Hummingbird
SiteLink Web Edition
WebSelfStorage
monday.com
storEDGE

Integrations Supported

6Storage
Cubby
Hummingbird
SiteLink Web Edition
WebSelfStorage
monday.com
storEDGE

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$2.25 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Cubby

Date Founded

2021

Company Location

United States

Company Website

www.cubbystorage.com

Company Facts

Organization Name

Automated Storage Call Center

Date Founded

2021

Company Location

Iceland

Company Website

www.automatedstoragecallcenter.com

Categories and Features

Self Storage

Customer Management
Deposit Tracking
Gate/Access Control
Interactive Property Map
Late Fee Calculation
Lead Management
Move-In / Move-Out Wizard
Multi-Location

Categories and Features

Self Storage

Customer Management
Deposit Tracking
Gate/Access Control
Interactive Property Map
Late Fee Calculation
Lead Management
Move-In / Move-Out Wizard
Multi-Location

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