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What is Custellence?
Custellence offers a journey mapping solution tailored for customer journey managers, customer experience (CX) professionals, and specialists. With Custellence's journey maps, you can effectively showcase your customer journey in a way that is both professional and compelling.
This software is crafted to assist you in seamlessly integrating all elements of the customer experience. Elevating the customer journey discussion within your organization is essential.
1. Produce visually impactful and persuasive customer cases that will engage managers, stakeholders, and other key individuals.
2. Equip yourself to effectively communicate crucial insights about customer journeys to the rest of your organization.
3. When narrating a customer’s experience, you will do so with confidence and clarity.
Custellence serves as a time-efficient tool that enhances your confidence through an intuitive communication interface and smart journey mapping features.
Its design is user-friendly and straightforward, enabling you to create service blueprints and journey maps effortlessly, without any prior design experience or the need for lengthy manuals. Additionally, this tool empowers you to focus on delivering exceptional customer experiences with ease and precision.
What is Auryc?
Auryc's innovative visual intelligence platform empowers companies to improve customer experiences while boosting revenue. In the current market, the plethora of customer experience tools often results in a fragmented grasp of insights from various analytics solutions. Consequently, numerous organizations struggle to find connections between digital interactions and their financial results. This disconnect is exactly the reason Auryc was created. Rather than wasting resources on navigating multiple analytics tools and guessing the motivations behind customer actions, businesses can concentrate on comprehending the genuine paths their customers take. Conventional analytics platforms generally reveal WHAT is happening within an organization, providing only basic metrics that serve daily oversight. However, understanding the WHY behind these statistics allows businesses to enhance their customer journeys more efficiently and effectively. Acting as a real-time journey intelligence platform, Auryc presents valuable insights with rich visual context across all digital user interactions. Moreover, Auryc automatically captures client-side events for both customers and visitors, ensuring that organizations possess a complete perspective of user behavior. By merging these insights, Auryc cultivates a more profound understanding of customer needs and preferences, ultimately driving better business outcomes. This holistic approach allows companies to adapt to evolving market demands while maintaining a customer-centric focus.
Integrations Supported
Axis LMS
Calendly
Google Analytics
Google Tag Manager
Invoca
Magento
P2 for WordPress
Shopify
Squarespace
Stackreaction
Integrations Supported
Axis LMS
Calendly
Google Analytics
Google Tag Manager
Invoca
Magento
P2 for WordPress
Shopify
Squarespace
Stackreaction
API Availability
Has API
API Availability
Has API
Pricing Information
$28.00/month/user
Free Version
Free Trial Offered?
Pricing Information
Pricing not provided
Free Version
Free Trial Offered?
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Custellence
Date Founded
2016
Company Location
Sweden
Company Website
custellence.com
Company Facts
Organization Name
Auryc
Date Founded
2016
Company Location
United States
Company Website
www.auryc.com
Categories and Features
Customer Journey Mapping Tools
Action Management
Attribution Modeling
Behavioral Analytics
Collaboration
Customer Profiles
Data Import / Export
Predictive Analytics
Surveys & Feedback
Templates
Categories and Features
Customer Journey Mapping Tools
Action Management
Attribution Modeling
Behavioral Analytics
Collaboration
Customer Profiles
Data Import / Export
Predictive Analytics
Surveys & Feedback
Templates
Product Analytics
Attribution
Automatic Data Capture
Churn Reporting
Customer Feedback Collection
Customer Guidance
Customer Journey Analytics
Data Export
Data History Retention
Data Labeling
Product Engagement Scoring
Real-Time Data Analysis
Touchpoint Analytics
User Segmentation