MyQ Reviews

MyQ is a robust, enterprise-grade print management solution that genuinely delivers on its promises. For mid-size to large organizations looking for real control over their print environment — security, auditing, quota management, mobility, and document workflow automation — it is hard to beat. The one area with room for improvement is reporting accessibility for non-technical stakeholders, but that does not take away from an otherwise excellent platform. Highly recommended.

- Comprehensive feature set out of the box: embedded terminals, quota policies, scan-to-email, OCR scanning, RFID authentication, and mobile printing all work seamlessly together without third-party add-ons.
- Genuinely multivendor — supports virtually all major hardware brands (Kyocera, Ricoh, HP, Canon, Xerox, and others), eliminating dependency on a single manufacturer.
- Centralized fleet management from a single dashboard significantly reduces the IT team's workload.
- Intuitive embedded terminal that end users adapt to quickly, with RFID authentication speeding up workflows in high-volume environments.
- Authentication-based print release strengthens document security and reduces paper and toner waste.
- Active development roadmap and a helpful partner community backed by solid technical documentation.

- Reporting could offer more preset templates out of the box. The available data is rich, but the interface and report layouts are not always friendly for non-technical users or managers who need quick insights without digging into configurations.

For most organizations, MyQ is a strong choice because it combines Secure printing, Cost control, Scan workflow automation, Multi-vendor printer support, Reasonable licensing costs.

Print Usage & Reporting, Cost Control & Accounting, Device Fleet Health, Print Policies, System Health & Infrastructure, Good Multi-Vendor Support, Flexible Deployment, Competitive Licensing.

Large environments may require regular database optimization and maintenance, Mobile Printing Could Be Improved.

Our overall experience with the MyQ team has been highly positive, both in pre-sales support and project implementation. Likewise, the post-sales support is of very high quality.

As a MyQ partner, we can highlight that it is a solid, efficient, and highly reliable print management solution. The platform provides advanced tools that enable organizations to optimize print resource control, reduce operational costs, and enhance document security.
From our perspective as a partner, one of the most valuable aspects is the ongoing support provided by the MyQ team. In particular, Customer Success Manager Miguel Tello has been instrumental, offering proactive support, strong technical expertise, and a great willingness to collaborate at every stage of the projects. His commitment not only facilitates smooth implementations but also helps drive new business opportunities.
In summary, MyQ stands out not only for the quality of its software but also for its strong partner support, which ultimately contributes to mutual success.

I have not observed any significant negative aspects to date.

I enjoy scanning by my phone with direct synchronization to cloud storages. I can immediately search document I need
by typing text in search bar, because all scans are automatically converted to readable PDF. It is also quite easy to print from phone or cloud drive where my docs are stored. You can also create your own shortcut for favorite actions e.g. scanning invoices to shared folder with your colleagues.

Easy to use, great scanning options including own shortcuts from iPhone which are the same like on the printer panel - every user easily can create own in the mobile app. Scanning and printing directly to OneDrive, Google Drive and Dropbox. The mobile app is completely free.

Compatible only with selected multifunctional printers.

MyQ X is a very good software and mature enough to work in any organization scale. I totally recommend this software to any big organization which is interested in making the shift into managed print services, and enjoy the cost saving, employee's satisfaction.

MyQ X is very easy to install, manage, troubleshoot.
Support team and sales team is very helpful, very professional.
the working model is very flexible and customizable
it can handle thousands of machines very easily.
Machine terminals is very flexible to customize, it uses GUI drag and drop methodology, which makes it very easy to configure by medium skilled implementation team.
it has all the features required to have a successful managed print services project.

I can't find any Cons. until now, I'm working in a mega project in Egypt using MyQ X, and machines are distributed nationwide. and it's working fine.

My Q is very simple solution. No need of a training on user level. even installation and maintenance is quite simple. Lot of features that we normally use in other solutions because of its complexity can be configured in MyQ as it is very simple to configure and use. Love using it.

Very easy to use... Preferred language display in Panal and interface customization is awesome.. Installation and maintenance is also simple.. lot of features available.

Report format should be better... with PowerBI it serve the purpose but standard reporting should be better than current one.

I mostly use simple scanning to different folders or email, where I don't have to enter my email or a colleague's email, just one click. I also like printing after authentication, where no one sees my private/sensitive documents, as they are printed when I arrive at the printer. Sometimes I also use the mobile app to print. Overall, I like how simple and intuitive MyQ is.

It is very intuitive to use. I especially like the one-click scanning to email or to a shared OneDrive folder with colleagues. It's a big difference from what we had in the office before MyQ. Printing my documents after logging in with my card is also quite useful! I also print a document directly from my phone from time to time without having to send it to my computer before printing.

So far I don't see any negatives, as a regular user I like MyQ. Maybe the mobile app could be a bit more intuitive, but that's about the only thing I can think of.

I recommend MyQ to everyone who is interested in Print Management, Secure Print and Cost Recovery. Better than many software in the market in my opinion.

It was very quick to install and there was no issue we had during the installation. The users got used to instantly we were able to easily customise according to our company profile.

Non. I did not have any issues. The interface was highly efficient and was easy to use.

Good and suitable for all types of customer.

MyQ X has unique features.
Like the architecture of MyQ like Master and site server architecture.
Scan to secured link is good option.

High availability.

Very good, user friendly and fast implementation. The customisable interface is excellent for localisation.

Easy to install and getting the product ready to use is extremely easy and friendly. MyQ has the customisable interface. When using MyQ, companies with different brand of machines can standardise their interface making the interface look the same despite the supported machine/model is different.

While MyQ can support a wide range of OEMs, there are still a couple of other OEMs still not supported.

Highest Market Share in Oman.

User Friendly, Easy to Configure, Deploy & Troubleshoot.
Stable Software.
Support Team is highly cooperative.

Only MS Server Based.
Difficult Scanning to One Drive / Share Point.
Guest Printing Configuration is not friendly.
Automatic Date Specific Consumption Report not available.

Extremely satisfied.

Easy to use, implement and Manage. We have had the product for more than 3 years and it has worked well for us. The upgrades have also been seamless at our end.

Some older devices not supported.

Good product and some "easy copy" and "easy scan" functions are really good. We can also use our mobile phone to log in and scan, kind of clever!

I like the easy concept of MyQ and its interface. I do not like hardware and it needs to be easy to use with quick understanding.

Perhaps its name at first, sounds a bit strange in French, but we do not care as we renamed it with our company name.