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What is Customer Alliance?
Established in Berlin in 2009, Customer Alliance has since partnered with numerous chain and independent hotels globally, supported by a dedicated team of over 90 staff members. Their collaboration focuses on enhancing online reputations and boosting revenue for these establishments. One of their standout solutions enables hotels to gather, share, analyze, and report guest reviews from various online platforms. By utilizing this tool, hotels gain valuable insights into their operational performance. Consequently, this understanding helps them to cater more effectively to their guests' needs, ultimately leading to increased financial success. The impact of Customer Alliance's offerings is profound, as they empower hotels to thrive in a competitive market.
What is BOTSHOT?
BOTSHOT is a specialized hotel management software designed specifically for the hospitality sector, providing an exceptional solution to boost your business's potential. With our all-encompassing software, you can enhance profitability and enrich the experiences of your guests.
Our steadfast dedication lies in transforming the hospitality landscape through our innovative platform. Since our launch in 2021, we have played a crucial role in improving customer service, minimizing operational expenses, and increasing revenue for over 5,000 rooms, serving more than 100,000 guests.
We take great pride in offering outstanding value to a wide range of clients, from boutique hotels to independent establishments and established chains alike. As the preferred solution for many top-tier 5-star hotels aiming to optimize revenue and elevate guest satisfaction, we provide a cloud-based Property Management System (PMS), a Smart Website Builder, a Channel Manager, and a suite of revenue strategy tools that enable businesses to see significant results from day one.
Count on BOTSHOT as your trusted ally in achieving success, where cutting-edge innovation seamlessly integrates with excellence in hotel management solutions. Let us help you redefine the guest experience and drive your business forward in this competitive industry.
Integrations Supported
CCAvenue
FCS CosmoPMS
Google Maps
OPERA Cloud PMS
PayU
Paytm
PhonePe
Stripe
Uber for Business
API Availability
API Availability
Pricing Information
79.00€ / month
Free Trial Offered?
Pricing Information
Pricing not provided
Free Trial Offered?
Supported Platforms
SaaS
Supported Platforms
SaaS
Android
iPhone
On-Prem
Customer Service / Support
Standard Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Webinars
Online Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
CA Customer Alliance GmbH
Date Founded
2009
Company Location
Germany
Company Website
www.customer-alliance.com/en
Company Facts
Organization Name
BOTSHOT
Date Founded
2021
Company Location
Australia
Company Website
www.botshot.ai/
Categories and Features
Reputation Management
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
Categories and Features
Conversational AI
Multi-Languages
Omni-Channel
Sentiment Analysis
Guest Messaging
Not specified
Hotel Management
Not specified