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What is Customer.guru?

Conventional satisfaction surveys typically achieve a meager response rate of just 3% to 5% from customers. In contrast, our platform boasts significantly higher engagement rates, often between 40% and 60%. This exceptional performance is largely due to our effective follow-up strategies and a survey design that prioritizes both efficiency and user experience. We handle the optimization process on your behalf, making the feedback collection effortless. Moreover, our automated reports facilitate in-depth exploration of your data, enabling you to assess customer satisfaction across various dimensions, including the products purchased, the timing of initial purchases (such as during the holiday season or Black Friday), total order quantities, and geographic locations. The Net Promoter Score, a crucial metric for gauging customer loyalty that gained recognition in the Harvard Business Review in 2003, is now embraced by over two-thirds of Fortune 1000 companies. By simply uploading customer emails or establishing automated survey schedules, you can monitor the NPS for distinct customer segments over time. Additionally, you can utilize your insights by connecting with over 1,000 applications available on Customer.guru, broadening your opportunities for customer engagement and satisfaction evaluation. This thorough feedback approach not only strengthens customer relationships but also propels business growth as you make informed decisions based on comprehensive data analysis. Ultimately, harnessing these insights can lead to enhanced customer loyalty and increased profitability.

What is Big Mouth Survey?

Big Mouth Survey serves as an unrestricted platform for gathering customer feedback. To gain a comprehensive understanding of your customers' needs, it's essential to evaluate them both individually and as a group. Regardless of your customer base size, obtaining this level of insight necessitates a survey tool that can adjust its interactions based on user behavior. Big Mouth Survey empowers you to manage numerous surveys simultaneously with ease. You can schedule these surveys for specific days and times, ensuring they reach customers when it's most relevant. Our advanced branch logic technology intelligently formulates essential questions based on prior answers, enhancing the quality of feedback gathered. Additionally, you can encourage customers to provide online reviews, gather contact details for remarketing and referrals, and receive real-time updates on your business's performance. Ultimately, with Big Mouth Survey, you can create a more engaging environment that fosters valuable customer interactions.

Media

Media

Integrations Supported

Easyflow
Integry
Wufoo
Zapier

Integrations Supported

Easyflow
Integry
Wufoo
Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

$10.00/month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Customer.guru

Date Founded

2016

Company Location

Czech Republic

Company Website

customer.guru

Company Facts

Organization Name

Big Mouth Survey

Date Founded

2019

Company Location

United States

Company Website

bigmouthsurvey.com

Categories and Features

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Categories and Features

Kiosk

Activity Reservations
Digital Signature
License Management
Onsite Printing
Remote Access
Secure Browsing
Ticket / Order Fulfillment
Touch Screen
Usage Reporting
Virtual Keyboard
Wireless Internet Access

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

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