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PylonPylon serves as a comprehensive support platform tailored for contemporary B2B enterprises. We equip post-sales teams with essential tools such as ticketing software, an omnichannel approach for B2B communications (including Slack Connect and Microsoft Teams), an interactive chat widget, a robust knowledge base, an AI-powered support bot, along with customer marketing and account management solutions. Our platform is designed specifically to address the unique needs of B2B businesses, enabling you to assist customers on their preferred channels while facilitating various support tiers. Our AI feature can generate support articles derived from previous issue resolutions, while our Triggers help formalize workflows and business processes. Additionally, with Macros, you can efficiently handle frequent inquiries. Engagement tracking allows for the dissemination of updates, newsletters, and new feature announcements to your clients. All customer information is meticulously organized and accessible in one centralized location, providing stakeholders with a comprehensive view of their team's ongoing concerns. If you're considering utilizing Slack for customer support, we would love to connect, as our users typically manage over 180 customer channels. The integration of these tools not only enhances communication but also streamlines the support process, leading to higher customer satisfaction and improved operational efficiency.
What is Cynoia?
Collaborate as if you were in the same physical location, as Cynoia harmonizes perfectly with your team's distinct rhythm, regardless of your position, team size, or geographic location. This synergy enhances your processes and helps you stand out. We streamline team collaboration by integrating multiple communication channels into a single platform. Our solution empowers businesses to efficiently oversee their workflows, boosting productivity while minimizing the time allocated to task management. Additionally, Cynoia's interface is customized to suit the individual requirements of each organization, making it an ideal choice across diverse industries. By fostering effective communication and collaboration, Cynoia not only supports your team's current needs but also adapts to future growth.
What is Coast?
Coast revolutionizes teamwork by unifying communication, task organization, and workflows within a single platform. No longer will you have to deal with the chaos of lost messages and endless email chains. With Coast, all your conversations are directly associated with the projects at hand, encompassing tasks, checklists, scheduling, shift swaps, and work orders, which ensures that discussions take place in the right context. This approach helps prevent unforeseen issues from arising. You'll have a clear and comprehensive view of your team's workload, enabling you to effortlessly track the progress of each member. Instantly know what has been accomplished, what is in progress, and what tasks are still pending. Onboarding your team with Coast takes just a minute! It merges the convenience of a standard messaging application with powerful functionalities for managing and organizing your tasks. Coast remains accessible from any device, whether you're at home or on the move. Juggling work across multiple platforms—like various tools, paper lists, and spreadsheets—can be quite daunting, often resulting in overlooked tasks and poor communication, which can prove to be expensive. By bringing everything together in one hub, Coast allows you to streamline processes and save both time and resources efficiently. Furthermore, this integration nurtures a more collaborative atmosphere, enhancing productivity for everyone involved while paving the way for future innovations.
Integrations Supported
Dropbox
Facebook Messenger
GitHub
Gmail
Google Calendar
Google Drive
Intercom
Jira
LinkedIn
Microsoft Outlook
Integrations Supported
Dropbox
Facebook Messenger
GitHub
Gmail
Google Calendar
Google Drive
Intercom
Jira
LinkedIn
Microsoft Outlook
API Availability
Has API
API Availability
Has API
Pricing Information
$7.99 per user per month
Free Trial Offered?
Free Version
Pricing Information
$4 per user per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Cynoia
Date Founded
2019
Company Location
France
Company Website
cynoia.com
Company Facts
Organization Name
Coast App
Company Location
United States
Company Website
coastapp.com
Categories and Features
Collaboration
Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing
Project Management
Agile Methodologies
Budget Management
Client Portal
Collaboration Tools
Cost-to-Completion Tracking
Customizable Templates
Gantt Charts
Idea Management
Kanban Board
Milestone Tracking
Portfolio Management
Resource Management
Time & Expense Tracking
Traditional Methodologies
Team Chat
End-to-End Encryption (E2EE)
File Sharing
Groups / Channels
Payments
Search / Filter
Self-Destructing Messages
Stickers / GIFs
Threaded Discussion
Video Conferencing
Voice Calling
Categories and Features
Building Maintenance
Asset Tracking
Commercial Properties
Customer Database
Dispatch Management
Inventory Management
Job Costing
Job Management
Maintenance Scheduling
Residential Properties
Routing
Scheduling
Work Order Management
CMMS
Asset Tracking
Calibration Management
Inventory Control
Key & Lock Management
Mobile Access
Preventive Maintenance
Purchasing
Scheduling
Service History Tracking
Technician Management
Work Order Management
Equipment Maintenance
Customer Database
Dispatch Management
Equipment Tracking
Inventory Control
Job Management
Maintenance Scheduling
Warranty Tracking
Work Order Management
Preventive Maintenance
Condition Monitoring
Inspection Management
Maintenance Scheduling
Mobile Access
Predictive Maintenance
Purchasing
Reminders
To-Do List
Vendor Management
Work Order Management
Task Management
Collaboration
Create Subtasks
Gamification
Gantt Charts
Mobile Access
Percent-Complete Tracking
Progress Tracking
Recurring Tasks
Reporting/Analytics
Spreadsheet View
Task Board View
Task Planning
Task Scheduling
Task Tracking
Time Tracking
To-Do List View
Team Chat
End-to-End Encryption (E2EE)
File Sharing
Groups / Channels
Payments
Search / Filter
Self-Destructing Messages
Stickers / GIFs
Threaded Discussion
Video Conferencing
Voice Calling
Team Management
Assignment Management
Commenting / Notes
Goal Setting / Tracking
Messaging
Productivity Analysis
Progress Tracking
Project Planning
Resource Management
Task Management
Third Party Integration
Time Tracking
Work Management
Access Roles / Permissions
CRM
Calendar Management
Collaboration Tools
File Storage / File Sharing
Kanban
Messaging / Discussion
Performance Metrics
Project Management
Reporting / Analytics
Resource Management
Strategic Planning
Task Management
Time Tracking
Version Control
Workflow Management
Work Order
Contract Management
Customer Database
Dispatch Management
Inventory Control
Job Management
Preventive Maintenance
Quotes / Estimates
Recurring Appointments
Routing
Scheduling
Task Management