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What is DEEP.assist?

Our DEEP.assist solution is specifically crafted for enhancing customer support and IT service management. It begins with a customized message that DEEP.assist analyzes to extract vital details, streamlining operational processes. For communication avenues like email and fax, we can achieve complete automation, reaching up to 100% efficiency. Conversely, in direct channels such as phone calls or live chats, DEEP.assist offers live support to agents, ensuring that all customer inquiries—regardless of their intricacy—are effectively understood across every communication platform. This advanced capability allows us to reduce the overall expenses related to customer interactions in your organization by 30% to 50%. Are there any questions you would like to ask? Our product significantly improves essential performance metrics in customer support by accurately interpreting every customer message, no matter the medium or wording used. The positive effects on your key indicators are considerable. Additionally, understanding the subtleties of customer communication creates numerous opportunities for enhancement and innovation that can drive your business forward. Ultimately, this transformative approach to customer interactions can redefine the way organizations engage with their clients.

What is Contingent?

Improve your global due diligence practices by either integrating your existing database or easily sifting through millions of entities to access verified and compliant ownership details, financial data, certifications, and a plethora of other relevant information. This strategy enables your team to spot potential risks across your entire supply chain or network of third-party partners while maintaining compliance with regulatory standards. Streamline your operations with real-time alerts that notify you when any supplier or third party encounters risks. By defining specific tolerance levels, disruption events, or key metrics for tracking, you can uncover vital data and receive updates through your chosen communication channels. Furthermore, you can gain valuable insights and identify efficiencies that result in cost savings, all while having detailed reporting readily available, thus speeding up your digital transformation journey in a financially savvy way. Additionally, implementing a systematic approach that aligns with your compliance requirements can further strengthen your organization’s adherence to regulations, ultimately fostering a more robust risk management framework. This comprehensive enhancement not only optimizes your due diligence but also empowers your team to make informed decisions with greater confidence.

Media

Media

Integrations Supported

Integrations Supported

Microsoft SharePoint
SAP CRM
Salesforce

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

Windows

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
On-Site Training

Training Options

Online Training

Company Facts

Organization Name

DeepSearch

Company Location

Austria

Company Website

www.deepsearch.at/product/

Company Facts

Organization Name

Contingent

Company Location

United Kingdom

Company Website

www.contingent.ai/

Categories and Features

Customer Service

Knowledge Base

Data Analysis

Text Analytics

Categories and Features

Compliance

Not specified

Procurement

Not specified

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