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What is DEEP.assist?

Our DEEP.assist solution is specifically crafted for enhancing customer support and IT service management. It begins with a customized message that DEEP.assist analyzes to extract vital details, streamlining operational processes. For communication avenues like email and fax, we can achieve complete automation, reaching up to 100% efficiency. Conversely, in direct channels such as phone calls or live chats, DEEP.assist offers live support to agents, ensuring that all customer inquiries—regardless of their intricacy—are effectively understood across every communication platform. This advanced capability allows us to reduce the overall expenses related to customer interactions in your organization by 30% to 50%. Are there any questions you would like to ask? Our product significantly improves essential performance metrics in customer support by accurately interpreting every customer message, no matter the medium or wording used. The positive effects on your key indicators are considerable. Additionally, understanding the subtleties of customer communication creates numerous opportunities for enhancement and innovation that can drive your business forward. Ultimately, this transformative approach to customer interactions can redefine the way organizations engage with their clients.

What is Contingent?

Improve your global due diligence practices by either integrating your existing database or easily sifting through millions of entities to access verified and compliant ownership details, financial data, certifications, and a plethora of other relevant information. This strategy enables your team to spot potential risks across your entire supply chain or network of third-party partners while maintaining compliance with regulatory standards. Streamline your operations with real-time alerts that notify you when any supplier or third party encounters risks. By defining specific tolerance levels, disruption events, or key metrics for tracking, you can uncover vital data and receive updates through your chosen communication channels. Furthermore, you can gain valuable insights and identify efficiencies that result in cost savings, all while having detailed reporting readily available, thus speeding up your digital transformation journey in a financially savvy way. Additionally, implementing a systematic approach that aligns with your compliance requirements can further strengthen your organization’s adherence to regulations, ultimately fostering a more robust risk management framework. This comprehensive enhancement not only optimizes your due diligence but also empowers your team to make informed decisions with greater confidence.

Media

Media

Integrations Supported

Microsoft SharePoint
SAP CRM
Salesforce

Integrations Supported

Microsoft SharePoint
SAP CRM
Salesforce

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

DeepSearch

Company Location

Austria

Company Website

www.deepsearch.at/product/

Company Facts

Organization Name

Contingent

Company Location

United Kingdom

Company Website

www.contingent.ai/

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Data Analysis

Data Discovery
Data Visualization
High Volume Processing
Predictive Analytics
Regression Analysis
Sentiment Analysis
Statistical Modeling
Text Analytics

Categories and Features

Compliance

Archiving & Retention
Artificial Intelligence (AI)
Audit Management
Compliance Tracking
Controls Testing
Environmental Compliance
FDA Compliance
HIPAA Compliance
ISO Compliance
Incident Management
OSHA Compliance
Risk Management
Sarbanes-Oxley Compliance
Surveys & Feedback
Version Control
Workflow / Process Automation

Procurement

Asset Management
Auction Management
Bid Management
Budget Management
Catalog Management
Contract Management
Inventory Management
Invoice Processing
PunchOut
Purchase Order Management
Receiving
Requisitions & Approvals
Sourcing Management
Spend Management
Supplier Management

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