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What is DaVinci?

The entire production process for tour operators is meticulously detailed; it covers all aspects from sourcing and calculations to packaging, marketing, and managing travel logistics. You can choose from a range of booking APIs that are compatible with all major CRS systems and connect with various service providers. Our API is built to effortlessly integrate with third-party applications, enhancing functionality and user experience. The collective revenue generated by our tour operators surpasses 5 billion Euros each year. Our software emphasizes reliability and quick response times, which we have accomplished through rigorous automated testing protocols. We serve a diverse clientele, including medium-sized and large tour operators, who cater to both group and individual travel requirements. DaVinci operates in several European countries, each presenting unique market conditions. We have a particularly strong foothold in German-speaking areas, as well as in Benelux, Denmark, and Iceland. Our capabilities extend to a wide range of services related to tourism, and our flexible connections for booking flights and accommodations ensure that our clients can efficiently meet varying travel demands. Ultimately, our all-encompassing strategy significantly enhances the travel experience for both operators and their customers, fostering a more enjoyable journey for everyone involved. By continually adapting to market trends, we ensure our services remain relevant and highly effective.

What is AMC Technology DaVinci?

DaVinci serves as a comprehensive platform for orchestrating interactions, facilitating the creation and implementation of both agent and customer experiences seamlessly. The architecture of DaVinci consists of two core components: Experience Orchestration: This layer features an event-driven framework combined with an extensive array of pre-existing applications tailored for prominent CRM and contact center solutions, granting customer experience leaders and solution architects full command over the user journey. Deployment Orchestration: By offering essential infrastructure services like identity and access management alongside effective data management that includes day one data protection, DaVinci streamlines and hastens the rollout of interaction management solutions. AMC's Interaction Orchestration Platform, enriched with a diverse library of applications and integrated contact center functionalities, simplifies the process of connecting your contact center. Additionally, users have the opportunity to broaden their capabilities by delving into a myriad of possibilities. The integration of computer telephony enhances the user experience, exceeding contemporary standards in areas such as routing and workflows. With features like screen pop and click-to-dial readily available within the CRM, users find it convenient to access essential tools, and integrating CTI with existing applications (both CRM and telephony systems) is straightforward and efficient. This level of integration not only boosts productivity but also elevates overall customer satisfaction.

Media

Media

Integrations Supported

Minsar Studio
SAP Store

Integrations Supported

Minsar Studio
SAP Store

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Bewotec

Company Location

Germany

Company Website

www.bewotec.de

Company Facts

Organization Name

AMC Technology

Date Founded

1995

Company Location

United States

Company Website

www.amctechnology.com/contact-center-solution/

Categories and Features

Tour Operator

Accommodation Booking
Activities Booking
Central Reservation System
Coach Booking
Custom Packages
Customer Management
GDS / OTA Integration
Itinerary Creation
Multi-Day Tours
Payment Processing
Price / Margin Management
Promotions Management
Quote Management
Reservations Management
Vendor Management
Website Management

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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