Dagmor vs. CallTrackingMetrics

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What is Dagmor?

Dagmor provides an advanced solution for tracking call quality and analyzing discussions within contact centers and teams involved in various initiatives, such as sales, customer service, surveys, and fundraising efforts. The software assesses finished calls against specified scripts, essential phrases, intended outcomes, and customer interaction protocols, effectively linking any identified scores or issues to actual dialogue for detailed human analysis. Furthermore, Dagmor Analysis categorizes responses and compares callers' original statements with outcomes, explanations, and scores, allowing teams to examine refusals, callbacks, customer feedback, and the variances between evaluations and the conversations themselves. Teams can choose to begin with pre-existing recordings or utilize a compatible interface for more recent calls. Before the analysis commences, agreements regarding campaign parameters, scope, pricing, and delivery timelines are established, with validation checks conducted after each call, enabling staff to make well-informed final decisions. Both the calls and their associated analyses are charged based on the total recorded minutes, creating a clear and transparent pricing model. This holistic approach not only enhances team performance but also significantly improves interactions with customers, leading to more effective communication outcomes. By leveraging these insights, organizations can foster better relationships with their clientele and drive greater success in their campaigns.

What is CallTrackingMetrics?

CallTrackingMetrics stands out as the sole SaaS platform that integrates call tracking and conversion intelligence to enhance contact center automation, leading to a more tailored experience for customers. Discover which marketing initiatives are driving leads or conversions, and leverage that information to create automated call flows that enhance your contact center operations. With our comprehensive suite of phone, text, online, and live chat tools, you can achieve seamless communication across your entire organization. More than 100,000 users around the globe rely on CallTrackingMetrics to streamline communications for their sales, marketing, and service teams, ensuring efficiency and effectiveness in their outreach efforts. Our call tracking capabilities include dependable dynamic number insertion (DNI) for precise session-level attribution, as well as local and toll-free tracking numbers, which offer omnichannel attribution across calls, texts, and form submissions. Additionally, our contact center solutions feature a user-friendly browser-based softphone, along with intelligent routing options to optimize call management. Embracing these advanced features can significantly elevate your organization's customer interaction strategy.

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Integrations Supported

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Integrations Supported

Adobe Marketo Engage

Adobe Marketo Measure

Axis LMS

DenGro

Drift

Facebook

Gong

Google Ads

HubSpot Customer Platform

Lightning Step

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API Availability

Has API

Pricing Information

€0.04 per recorded minute; cam

Calls and Analysis are included at €0.04 per recorded minute. Each campaign is rounded to the nearest euro, with no bands, bundles, or minimum charge. The first campaign costs €0 upfront; stop after it and owe nothing. If you continue, the agreed price for the previous campaign is due when the next campaign starts. Scope, work, and delivery timing are agreed before processing.

Free Trial Offered?

Pricing Information

$79 per month

All plans include unlimited users at no extra cost, while Marketing Pro and Sales Engage plans also include sub-accounts perfect for agencies and multi-location businesses.
Discounts up to 20% off for annual agreements.

Free Trial Offered?