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Ratings and Reviews 0 Ratings
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What is Decision Time Goals?
Our performance management software is crafted with user-friendliness in mind, promoting widespread usage among all stakeholders. With the integrated OKR functionality, users can seamlessly create, organize, and monitor tasks and KPIs that align with their organization's strategic objectives. This tool provides a holistic view of progress, enhancing collaboration and strategic planning efforts. Users can establish specific goals and objectives, assign them to responsible parties, and ensure they are in sync with broader organizational priorities. It allows for the establishment of clear success metrics, criteria for achievement, reporting timelines, and target benchmarks. The inclusion of a RAG status system enables quick visual assessments of progress. Instantly gauge how well your organization is performing against strategic goals, with capabilities to filter results by department, theme, individual objectives, and various criteria. Generate succinct, actionable reports that accurately reflect progress towards strategic aims, making them ideal for briefings with board members, executive teams, or other essential stakeholders. Furthermore, keep team members updated by sending reminders for upcoming, overdue, or completed tasks, thereby fostering a culture of accountability. By tracking your goal progress, identifying emerging trends, and comparing actual outcomes with established targets, you can drive ongoing enhancements within your organization. This comprehensive approach not only streamlines performance tracking but also empowers teams to focus on achieving their objectives effectively.
What is Aspect Performance?
To effectively achieve your organizational goals, it is crucial that your call center team—including representatives, managers, and supervisors—works in harmony. By leveraging Aspect Performance, you can generate both historical and real-time metrics that can be customized according to the specific roles of each user, allowing team members to pinpoint areas needing improvement or targeted coaching to meet established objectives. Access to pre-built reports, dashboards, and key performance indicators provides you with a thorough understanding of resource performance in relation to both operational and strategic aims. Moreover, visualizing this data through intuitive and interactive charts, heatmaps, and graphs can help reveal the root causes of any performance deficiencies. In addition, empowering call center supervisors with essential insights into agent weaknesses and supplying them with tools for immediate and automated coaching can significantly boost overall productivity and ensure team alignment. Such a comprehensive strategy not only optimizes operations but also cultivates a culture of ongoing enhancement and development within the call center, ultimately leading to improved service delivery and customer satisfaction. By adopting these practices, organizations can create a more agile and responsive team capable of adapting to evolving demands.
Integrations Supported
Aspect Quality
Aspect Workforce
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Decision Time
Date Founded
2003
Company Location
United Kingdom
Company Website
www.decisiontime.co.uk/board-and-risk-management-software/kpi-okr-tracking-software
Company Facts
Organization Name
Aspect, an Alvaria Brand
Company Location
United States
Company Website
aspect.com
Categories and Features
Business Performance Management
Ad Hoc Reports
Ad hoc Analysis
Budgeting & Forecasting
Consolidation / Roll-Up
Dashboard
Key Performance Indicators
Predictive Analytics
Qualitative Analysis
Quantitative Analysis
Scorecarding
Strategic Planning
Categories and Features
Performance Management
360 Degree Feedback
Compensation Management
Custom Rating Scales
Customizable Templates
Individual Development Plans
On-going Performance Tracking
Peer Appraisals
Review Cycle Tracking
Self Service Portal
Self-Appraisals
Skills Assessments
Weighted Performance Measures
Workforce Optimization (WFO)
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning
