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What is Delib?

Delib is a company dedicated to improving civic participation through its main product, Citizen Space, which offers a web-based platform for public sector organizations to carry out online consultations, community engagement efforts, surveys, and required consultation processes without needing any software installation. Citizen Space allows teams to design and implement engagement activities, use geospatial mapping tools, collect feedback via both desktop and mobile devices, and instantly analyze data through user-friendly dashboards. It also enables the exporting and reporting of findings to aid in decision-making while complying with accessibility and privacy regulations. By streamlining processes for citizen and stakeholder involvement, it helps planners, policymakers, and regulators manage formal consultations, spatial planning, climate engagement, and evidence requests more efficiently while achieving higher response rates, thus enhancing public trust and transparency in governance. Additionally, this cutting-edge platform plays a vital role in creating a more well-informed citizenry by equipping users with resources that encourage meaningful conversations between the public and those in positions of authority. Ultimately, Citizen Space not only fosters civic engagement but also builds a stronger connection between citizens and their government.

What is CivicPlus 311 CRM System?

The CivicPlus 311 CRM System stands out in ways that other systems do not. It offers an all-in-one solution that encompasses everything necessary for completing and monitoring tasks effectively. Your team will have access to vital resources that enhance their efficiency and productivity through the CivicPlus 311 System. The information gathered can be instrumental in future planning and optimizing budget allocations. By eliminating redundant requests, staff can proactively identify and address issues prior to visiting a site. Additionally, the system includes a customizable mobile app, a Facebook integration, and a dedicated call center feature. Service requests can be efficiently categorized and assigned based on geographical location, streamlining the process. Notably, it can automatically recognize and discard duplicate submissions before they are finalized. Furthermore, the use of tailored questions specific to request categories can expedite response times. Enhanced request types not only boost visibility but also ensure privacy protection. The system also facilitates consistent communication with the public through status updates and follow-up inquiries, fostering transparency and engagement. With these features, CivicPlus 311 CRM System significantly enhances operational effectiveness for municipalities.

Media

Media

Integrations Supported

CivicPlus Municipal Websites
CivicReady
Facebook

Integrations Supported

CivicPlus Municipal Websites
CivicReady
Facebook

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Delib

Date Founded

2001

Company Location

United Kingdom

Company Website

www.delib.net

Company Facts

Organization Name

CivicPlus

Date Founded

2001

Company Location

United States

Company Website

www.civicplus.com/citizen-request-management/

Categories and Features

Categories and Features

Public Works

Billing & Invoicing
Compliance Management
Contract Management
Customer Database
Document Management
Equipment Maintenance
Fixed Asset Management
Job Costing
Project Management
Service Request Management
Work Order Management

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