Ratings and Reviews 3 Ratings
Ratings and Reviews 0 Ratings
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QEvalManual call center QA covers 1 to 5% of interactions. The other 95% goes unreviewed. QEval closes that gap with AI-powered quality assurance that scores every voice, chat, and email interaction automatically. The platform combines speech analytics, sentiment analysis, compliance monitoring, keyword detection, automated evaluation workflows, agent coaching tools, gamification, and 110+ analytics dashboards. Compliance includes PCI, HIPAA, and GDPR at 98% accuracy with real-time violation alerts. The scoring engine is trained on 138M+ contact center interactions and delivers 94% classification accuracy. Organizations deploy QEval in 30 days, three to four times faster than typical quality monitoring platforms. Etech Global Services developed QEval through 20+ years of operating contact centers for Fortune 500 clients in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA managers, CX directors, and operations leaders replacing manual QA. Additional capabilities include call recording and playback, screen capture for desktop activity review, customizable evaluation scorecards, QA calibration sessions to ensure scoring consistency across evaluators, and dispute management workflows for agents to challenge scores. The platform supports omnichannel quality monitoring with unified scoring across phone, chat, email, and social media interactions. Supervisors access real-time dashboards to monitor live calls and intervene when needed. Automated alerts flag compliance risks, negative sentiment spikes, and performance drops instantly. Role-based permissions, audit logging, and end-to-end encryption meet enterprise security requirements. QEval connects with CRM, ACD, workforce management, and telephony systems through API integrations. Multi-site and multilingual support enables centralized QA management across geographically distributed contact center operations.
What is Delve?
Delve is a groundbreaking compliance platform that harnesses the power of AI to simplify and automate the process of obtaining and maintaining essential certifications such as SOC 2, HIPAA, ISO 27001, GDPR, and PCI-DSS. It integrates effortlessly with a company's existing technology infrastructure, including widely-used tools like AWS, GitHub, and other internal systems, deploying AI agents that continuously monitor for compliance vulnerabilities while automatically gathering necessary evidence, thereby alleviating the tedious manual labor typically associated with compliance tasks. Key features include AI-driven code scanning to detect business logic errors, daily infrastructure monitoring, autofill functions for security questionnaires, and alerts for unauthorized access attempts. Delve stands out by offering an exceptional onboarding experience alongside dedicated support via Slack, ensuring that teams receive thorough guidance throughout their compliance journey. Catering to both emerging startups and established enterprises, Delve seeks to significantly save time and resources by automating traditionally manual compliance procedures, ultimately boosting operational efficiency. This innovative approach not only simplifies compliance but also cultivates a culture of ongoing improvement in regulatory adherence within organizations, leading to enhanced overall performance. As companies navigate the complexities of regulatory requirements, Delve provides a reliable ally in their quest for compliance excellence.
What is Axle?
Axle delivers dependable, secure, and accurate AI agents designed to optimize manual processes for teams dedicated to compliance efforts. Each year, compliance departments face the daunting challenge of performing thousands of manual reviews. In response to the increasing workload, many organizations choose to expand their staff, but this often leads to prolonged customer wait times, which can stretch for days or even weeks, resulting in dissatisfaction and customers turning to rival services, thereby impacting revenue negatively. Additionally, the demands from regulatory agencies for adherence to compliance are intensifying, with penalties rising by 50% each year over the past five years. Axle is committed to aligning growth with compliance, turning this goal into a reality through the power of generative AI. Our AI-driven digital workers form the backbone of Axle AI, empowering organizations to boost productivity in document-intensive activities through our intuitive, no-code intelligent automation platform. By adopting these innovative solutions, companies can significantly enhance their operational effectiveness while also recovering valuable time and resources that would otherwise be lost. This not only improves overall performance but also fosters a more resilient business model capable of adapting to future challenges.
Integrations Supported
Amazon Web Services (AWS)
Cloudflare
Datadog
GitHub
Google Cloud Platform
Linear
Microsoft Azure
Notion
Sentry
Slack
Integrations Supported
Amazon Web Services (AWS)
Cloudflare
Datadog
GitHub
Google Cloud Platform
Linear
Microsoft Azure
Notion
Sentry
Slack
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Delve
Date Founded
2023
Company Location
United States
Company Website
delve.co
Company Facts
Organization Name
Axle
Company Website
www.axleruns.com
Categories and Features
Compliance
Archiving & Retention
Artificial Intelligence (AI)
Audit Management
Compliance Tracking
Controls Testing
Environmental Compliance
FDA Compliance
HIPAA Compliance
ISO Compliance
Incident Management
OSHA Compliance
Risk Management
Sarbanes-Oxley Compliance
Surveys & Feedback
Version Control
Workflow / Process Automation
HIPAA Compliance
Access Control / Permissions
Audit Management
Compliance Reporting
Data Security
Documentation Management
For Healthcare
Incident Management
Policy Training
Remediation Management
Risk Management
Vendor Management
PCI Compliance
Access Control
Compliance Reporting
Exceptions Management
File Integrity Monitoring
Intrusion Detection System
Log Management
PCI Assessment
Patch Management
Policy Management
Categories and Features
Compliance
Archiving & Retention
Artificial Intelligence (AI)
Audit Management
Compliance Tracking
Controls Testing
Environmental Compliance
FDA Compliance
HIPAA Compliance
ISO Compliance
Incident Management
OSHA Compliance
Risk Management
Sarbanes-Oxley Compliance
Surveys & Feedback
Version Control
Workflow / Process Automation