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What is Descartes Localz?

The Descartes Customer Engagement Platform, previously called Descartes Localz, empowers businesses to transform their last-mile delivery and field service processes through a robust web-based interface that enables customers to track their orders and appointments in real time, interact with support teams via chat, and offer instant feedback. This innovative platform enhances personalized communication and provides self-service features for tracking orders, confirming, canceling, and rescheduling appointments, as well as managing click-and-collect operations through specialized applications designed for both customers and staff. With a worldwide network of partners and seamless integration with Descartes’ routing, dispatch, and mobile workforce solutions, the platform ensures data accuracy and boosts operational efficiency. Moreover, customizable dashboards showcase critical performance metrics, trends in customer feedback, and service anomalies, allowing teams to reduce missed appointments and optimize resource allocation effectively. In essence, this platform significantly elevates customer satisfaction while promoting greater efficiency throughout the entire delivery and service ecosystem. Furthermore, it provides businesses with the tools they need to adapt to changing market demands and enhance their overall service offerings.

What is Cheetah LOOP?

The Cheetah Logistics Operations Optimization Platform® (Cheetah LOOP®) has evolved through seven significant generations, establishing itself as a leader far beyond its competitors. It adeptly navigates the complexities of shore-to-door logistics, considering a range of real-world constraints. By optimizing route networks from the first mile to the end delivery, it enhances operational efficiency for businesses regardless of their size. From our groundbreaking use of GPS technology in 1987 to the advanced Fully Automated Order to Delivery Execution system, Cheetah has skillfully addressed challenges related to route planning, personnel management, and space utilization, while effortlessly integrating all supply chain connections, including multimodal transport solutions. This cutting-edge platform has enabled our clients to achieve substantial savings in operational costs by reducing the need for extensive driver fleets, decreasing travel distances, curbing fuel consumption, and minimizing customer service efforts related to dispatching, all while enhancing customer satisfaction and ensuring reliable network performance. Furthermore, the ongoing advancements of the platform reinforce its status as a vital resource for businesses looking to optimize their logistics operations and stay ahead in a competitive marketplace, thereby promoting long-term growth and sustainability.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Descartes

Date Founded

1981

Company Location

Canada

Company Website

www.localz.com

Company Facts

Organization Name

Cheetah Logistics Technology

Date Founded

1987

Company Location

United States

Company Website

cheetah.com/technology/platform/

Categories and Features

Categories and Features

Logistics

3PL
Barcoding / RFID
CRM
Container Tracking
Cross Docking
Fleet Management
Inventory Management
Order Management
Purchasing
Scheduling
Shipping Management
Transportation Management

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