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What is Descartes Localz?

The Descartes Customer Engagement Platform, previously called Descartes Localz, empowers businesses to transform their last-mile delivery and field service processes through a robust web-based interface that enables customers to track their orders and appointments in real time, interact with support teams via chat, and offer instant feedback. This innovative platform enhances personalized communication and provides self-service features for tracking orders, confirming, canceling, and rescheduling appointments, as well as managing click-and-collect operations through specialized applications designed for both customers and staff. With a worldwide network of partners and seamless integration with Descartes’ routing, dispatch, and mobile workforce solutions, the platform ensures data accuracy and boosts operational efficiency. Moreover, customizable dashboards showcase critical performance metrics, trends in customer feedback, and service anomalies, allowing teams to reduce missed appointments and optimize resource allocation effectively. In essence, this platform significantly elevates customer satisfaction while promoting greater efficiency throughout the entire delivery and service ecosystem. Furthermore, it provides businesses with the tools they need to adapt to changing market demands and enhance their overall service offerings.

What is DelivApp?

A solution designed for restaurants and logistics companies to optimize their food delivery operations effectively. This innovative platform provides an extensive array of tools aimed at enhancing customer satisfaction while also minimizing logistics expenses. Among its features are a dispatcher delivery management dashboard, a merchant portal, mobile applications for delivery personnel on both Android and iOS, a customer tracking page, automatic notifications, alerts, payroll management, and various additional functionalities. Our system integrates effortlessly with your current infrastructure, which helps in lowering setup and transition costs. Over the past few months, we have successfully supported more than 3,000,000 customers in expanding their delivery orders from a network of over 500 restaurants, demonstrating our impact on the food delivery industry. With such impressive growth, our platform is poised to help even more businesses thrive in the competitive market.

Media

Media

Integrations Supported

DoorDash
Tabit
Telegram
Uber Eats
Wix
Wolt

Integrations Supported

DoorDash
Tabit
Telegram
Uber Eats
Wix
Wolt

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$183/mo
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Descartes

Date Founded

1981

Company Location

Canada

Company Website

www.localz.com

Company Facts

Organization Name

DelivApp

Date Founded

2015

Company Location

Israel

Company Website

delivapp.com/products/logistics

Categories and Features

Categories and Features

Courier

Barcode Support
Billing & Invoicing
Compensation Management
Customer Database
Dispatch Management
Job Assignment Management
Label Printing
Order Entry
Routing
Scheduling

Delivery Management

Customer Portal
Dispatch Management
Driver ETA
Driver Management
For Courier Services
For Freight
For Restaurants
Order Tracking
Routing
Scheduling
Signature Capture
Surveys & Feedback

Fleet Management

Dispatch Management
Employee Management
Fuel Management
GPS Tracking
Incident Reporting
Inspection Management
Inventory Management
Maintenance Management
Mileage Tracking
Motor Pool
Routing
Tire Management
VIN Lookup
Work Order Management

Food Delivery

Delivery Tracking
Dispatch Management
For Restaurants
Gift Card Management
Menu Management
Online Ordering
Order Management
Routing
Sales Trend Analysis
Supports Loyalty Program

Route Planning

Capacity Planning
Drag & Drop Scheduling
Driver Management
Emergency Dispatch
GPS Tracking
Performance Metrics
Route Costing
Territory Management

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