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What is Descartes Localz?

The Descartes Customer Engagement Platform, previously called Descartes Localz, empowers businesses to transform their last-mile delivery and field service processes through a robust web-based interface that enables customers to track their orders and appointments in real time, interact with support teams via chat, and offer instant feedback. This innovative platform enhances personalized communication and provides self-service features for tracking orders, confirming, canceling, and rescheduling appointments, as well as managing click-and-collect operations through specialized applications designed for both customers and staff. With a worldwide network of partners and seamless integration with Descartes’ routing, dispatch, and mobile workforce solutions, the platform ensures data accuracy and boosts operational efficiency. Moreover, customizable dashboards showcase critical performance metrics, trends in customer feedback, and service anomalies, allowing teams to reduce missed appointments and optimize resource allocation effectively. In essence, this platform significantly elevates customer satisfaction while promoting greater efficiency throughout the entire delivery and service ecosystem. Furthermore, it provides businesses with the tools they need to adapt to changing market demands and enhance their overall service offerings.

What is Deliverider?

We developed a sustainable logistics solution aimed at enabling same-day last-mile delivery by combining various baskets at distribution centers. This groundbreaking logistics strategy allows online retailers to expand their offerings with thousands of budget-friendly, high-demand third-party products, which removes the burden of costly warehousing and multiple last-mile delivery processes. Deliverider efficiently handles the fulfillment of all third-party items, ensuring they arrive just in time at the retailer's distribution center, where they are merged with existing stock to enrich the overall shopping experience for consumers. Retailers can enjoy a vast selection of third-party products on their platforms without the obligation to fulfill minimum order quantities for each supplier. Customers will receive consolidated shipments for everything in their carts, including selections from third-party vendors, without incurring additional costs. With this service, same-day delivery is available even for complementary items from different vendors included in the same purchase. By utilizing this innovative logistics solution, you can provide your customers with a compelling value proposition that differentiates your business from the competition and guarantees a wide array of product choices. Ultimately, this enhances customer satisfaction and loyalty in an increasingly competitive online marketplace.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Descartes

Date Founded

1981

Company Location

Canada

Company Website

www.localz.com

Company Facts

Organization Name

Deliverider

Company Location

Israel

Company Website

www.deliverider.com/solutions

Categories and Features

Categories and Features

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