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What is DeskAlerts?

DeskAlerts enables organizations to deliver over 10,000 urgent notifications to employees' laptops, desktops, and mobile devices in a mere 1-2 seconds. With a guarantee of 100% open rates and exceptional visibility, it offers an unparalleled combination of effectiveness. The platform features seamless integration with Active Directory, Single Sign-On (SSO), and API capabilities. Furthermore, DeskAlerts software efficiently monitors alert activity and consolidates this information in a centralized database, facilitating instant reporting on user engagement. This powerful tool is not only a notification system but also serves as a versatile platform for internal communications and gathering employee feedback. Additionally, DeskAlerts is designed for customization, allowing organizations to tailor their communication strategies to meet specific needs.

What is 2Ring Dashboards & Wallboards?

This online solution, which works seamlessly with platforms such as Amazon Connect, Five9, Genesys Cloud CX, NICE CXone, and Webex Contact Center, enables the visualization of real-time data on expansive displays within contact centers (known as wallboards) as well as on the desktops of supervisors, agents, and mobile devices for executives (referred to as dashboards). Users can easily configure visual alerts (such as color changes and blinking notifications) and audible alerts (one-time or repetitive) based on established thresholds. You have the option to arrange a demo or try it at no cost, allowing you to explore the limitless customization of views utilizing a variety of pre-built key performance indicators (KPIs), images, scrolling text, YouTube videos, and PowerPoint presentations (facilitated through PDF export, with 2Ring Dashboards and Wallboards managing the content rotation). Furthermore, 2Ring Dashboards & Wallboards empowers supervisors and business users to disseminate information in real-time across all displays, ensuring everyone stays informed and engaged with the latest updates. This capability fosters a more dynamic and responsive work environment within the contact center.

Media

Media

Integrations Supported

Active Directory
Auth0
Microsoft Entra ID
Microsoft Teams
Okta
Twilio

Integrations Supported

Amazon Connect
Cisco Unified Contact Center
Five9
Genesys Cloud CX
ServiceNow
Webex Contact Center

API Availability

Has API

API Availability

Has API

Pricing Information

Three curated packages with flexible plans.
Free Trial Offered?

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Online Training
On-Site Training

Company Facts

Organization Name

DeskAlerts

Date Founded

2006

Company Location

United States

Company Website

www.alert-software.com

Company Facts

Organization Name

2Ring

Company Location

United States, Slovakia

Company Website

www.2ring.com/products-manager/dashboards-wallboards-uccx-ucce-pcce-hcs/general/

Categories and Features

Digital Signage

Not specified

Emergency Notification

Contact Management
Geo Targeting
Mass Notifications
Templates
Two-Way Communication

Employee Communication Tools

Activity / News Feed
Employee Directory
Knowledge Management
Newsletter Management
Surveys & Feedback

Employee Engagement

Not specified

Internal Communications

App Integration
Email Management
Employee Directory
Newsletter Management
Survey Management

IT Alerting

Dynamic Notifications
Escalation Policies
Multi-User Alerting
Multiple Alert Types
Rich HTML Email Notifications

Categories and Features

Dashboard

Data Source Integrations
Functions / Calculations
Interactive
KPIs
Private Dashboards
Public Dashboards
Themes
Visual Analytics

Digital Signage

Not specified

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