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What is DevTrack?

TechExcel's DevTrack is recognized as a leading software solution for managing development tasks and tracking bugs effectively. Highly regarded by top development teams around the globe, it caters to the unique needs of various organizations' development and quality assurance processes. This innovative cloud application not only accommodates a wide array of development methodologies but also fosters improved collaboration between coding and testing teams. Key features include a detailed audit log, the ability to edit multiple issues at once, powerful reporting tools, and notification and escalation functionalities. Additionally, it offers API integration and customizable filters, making it an adaptable option for teams aiming for greater efficiency. By providing such a comprehensive suite of tools, DevTrack guarantees that every facet of the development workflow is thoroughly organized and optimized for success. Ultimately, it empowers teams to enhance their productivity and deliver high-quality software consistently.

What is CustomerWise?

If you are looking for a better way to manage customer interactions, Customerwise stands out as the perfect solution. This comprehensive tool for customer support and business process management, created by TechExcel, is tailored to meet the unique service requirements of B2B technology companies. Customerwise integrates an array of features into a single platform, including support and service ticket management, customer self-service capabilities, license and contract oversight, and a product knowledge repository. By adopting Customerwise, organizations can greatly improve their customer engagement and foster stronger relationships with their clients. With its user-friendly interface and robust functionalities, Customerwise is an invaluable asset for any business aiming to thrive in a competitive market.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

$700.00/one-time/user
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

TechExcel

Date Founded

1995

Company Location

United States

Company Website

www.techexcel.com

Company Facts

Organization Name

TechExcel

Date Founded

1995

Company Location

United States

Company Website

www.techexcel.com

Categories and Features

Bug Tracking

Backlog Management
Filtering
Issue Tracking
Release Management
Task Management
Ticket Management
Workflow Management

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

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