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What is DialedIn?

DialedIn is a powerful Contact Center as a Service (CCaaS) solution designed to help call centers maximize efficiency, boost agent productivity, and deliver exceptional customer experiences. Built for modern sales, service, and support teams, it combines intelligent automation with flexible tools to streamline operations, improve contact rates, and drive measurable ROI. DialedIn uses Intelligent Call Routing to connect every call with the best available agent, improving customer satisfaction while keeping workloads balanced across the team. Its Proven Dial Strategies apply advanced dialing algorithms to increase live connections and reduce downtime, giving contact centers more conversations and fewer wasted calls. For added flexibility, the platform includes customizable tools that adapt to your business processes and integrate seamlessly into existing workflows, so your team can stay productive without disruption. DialedIn further distinguishes itself with CleanCallerID™, a proactive solution that monitors and replaces flagged numbers to protect caller reputation and sustain high answer rates. Backed by 100% U.S.-based support, clients gain dependable technical and account assistance that keeps their contact center running at peak performance. In a rapidly evolving market, DialedIn empowers businesses to remain compliant, agile, and competitive while strengthening customer relationships and driving sustainable growth.

What is A Star Auto Dialer?

A certified organization recognized for meeting the ISO 9001:2008 and ISO 27001:2005 standards and accredited by the Dubai Accreditation Center, the International Accreditation Forum, and the Joint Accreditation System of Australia and New Zealand, A Star Group has been actively engaged in various sectors like Marketing, Media, IT, and Legal services since 2004. We provide extensive support throughout the lifecycle of your business, from its initial launch to its ongoing management, aimed at enhancing your marketing strategies, boosting qualifications, and efficiently managing your operations. Adopting the principles of digital India marketing, our committed team stands ready to assist you at every step. By gaining deep insights into your contact lists, such as conversation durations, ideal calling times, and interaction frequencies, you can truly understand your data, which is essential for amplifying your success! Our solutions allow for seamless integration with your CRM, email marketing tools, and a variety of other software systems, ensuring a streamlined operational process. With our specialized knowledge and support, your business is well-equipped to excel in a competitive market, enabling you to focus on innovation and growth.

Media

Media

Integrations Supported

Dropbox
Gong
Google Workspace
HubSpot Sales Hub
Jira
Make
Microsoft Dynamics 365
Microsoft Teams
Oracle CRM On Demand
Salesforce
Slack
Zapier
Zapier Canvas
Zendesk
Zoho Analytics

Integrations Supported

Dropbox
Gong
Google Workspace
HubSpot Sales Hub
Jira
Make
Microsoft Dynamics 365
Microsoft Teams
Oracle CRM On Demand
Salesforce
Slack
Zapier
Zapier Canvas
Zendesk
Zoho Analytics

API Availability

Has API

API Availability

Has API

Pricing Information

$25.00/month/user
Free Trial Offered?
Free Version

Pricing Information

$499 one-time payment
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

DialedIn

Date Founded

1996

Company Location

United States

Company Website

getdialedin.com

Company Facts

Organization Name

A Star Group

Date Founded

2004

Company Location

India

Company Website

www.astargroup.org/auto-dialer-app/

Categories and Features

Auto Dialer

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Predictive Dialer

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

Categories and Features

Auto Dialer

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

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