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What is Dialogflow?

Dialogflow, developed by Google Cloud, serves as a platform for natural language understanding, enabling the creation and integration of conversational interfaces for various applications, including mobile and web platforms. This tool simplifies the process of embedding various user interfaces, such as bots or interactive voice response systems, into applications. With Dialogflow, businesses can establish innovative methods for customer engagement with their products. It is capable of processing customer inputs in diverse formats, including both text and audio, such as voice calls. Additionally, Dialogflow can generate responses in text format or through synthetic speech, enhancing user interaction. The platform offers specialized services through Dialogflow CX and ES, specifically designed for chatbots and contact center applications. Furthermore, the Agent Assist feature is available to support human agents in contact centers, providing them with real-time suggestions while they engage with customers, ultimately improving service efficiency and customer satisfaction. By leveraging these capabilities, companies can significantly enhance the overall customer experience.

What is AiSentr?

AiSentr stands out as a cutting-edge generative AI platform designed to revolutionize corporate interactions with clients and employees alike. The implementation of AI-driven chatbots or agents through AiSentr is remarkably simple; users only need to upload documents in formats such as Word or PDF, choose their preferred chatbot, and let the platform handle everything else seamlessly. Below are some key features and benefits that position AiSentr as a crucial tool for businesses seeking to elevate their operational efficiency: User-Friendly Setup: Launching AI chatbots or agents requires just a few straightforward steps. Conversation Monitoring: Administrators have the ability to oversee and moderate discussions in a clear text format, guaranteeing an exceptional customer experience. Tailor Your Model: You can create and maintain your own AI model using plain text, removing the need for any technical skills or programming knowledge. Scalability: Leverage AI technology to effectively grow your resources and manage customer interactions more efficiently. Enhanced Productivity: Automate customer engagements to streamline processes and save valuable time. By utilizing AiSentr, organizations can significantly boost customer satisfaction while simultaneously reallocating essential resources to other important tasks and projects. This dual benefit positions AiSentr as an indispensable ally in today’s competitive business landscape.

Media

Media

No images available

Integrations Supported

Avaya Aura
Avaya Experience Platform
Carrot quest
Chatwoot
Cisco Webex
Clienk
Facebook Messenger
Google Cloud Platform
Ideta
Jumper.ai
Kik
MiContact Center Business
NICE CXone Mpower
PubNub
SignalWire
Smart IVR
Thunkable
Yodel.io
Zulip
voximplant

Integrations Supported

Avaya Aura
Avaya Experience Platform
Carrot quest
Chatwoot
Cisco Webex
Clienk
Facebook Messenger
Google Cloud Platform
Ideta
Jumper.ai
Kik
MiContact Center Business
NICE CXone Mpower
PubNub
SignalWire
Smart IVR
Thunkable
Yodel.io
Zulip
voximplant

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Google

Date Founded

1998

Company Location

United States

Company Website

cloud.google.com/dialogflow

Company Facts

Organization Name

AiSentr

Date Founded

2023

Company Location

United Kingdom

Company Website

www.aisentr.com

Categories and Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversation Intelligence

AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Machine Learning

Deep Learning
ML Algorithm Library
Model Training
Natural Language Processing (NLP)
Predictive Modeling
Statistical / Mathematical Tools
Templates
Visualization

Natural Language Processing

Co-Reference Resolution
In-Database Text Analytics
Named Entity Recognition
Natural Language Generation (NLG)
Open Source Integrations
Parsing
Part-of-Speech Tagging
Sentence Segmentation
Stemming/Lemmatization
Tokenization

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

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