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What is Dialogflow?

Dialogflow, developed by Google Cloud, serves as a platform for natural language understanding, enabling the creation and integration of conversational interfaces for various applications, including mobile and web platforms. This tool simplifies the process of embedding various user interfaces, such as bots or interactive voice response systems, into applications. With Dialogflow, businesses can establish innovative methods for customer engagement with their products. It is capable of processing customer inputs in diverse formats, including both text and audio, such as voice calls. Additionally, Dialogflow can generate responses in text format or through synthetic speech, enhancing user interaction. The platform offers specialized services through Dialogflow CX and ES, specifically designed for chatbots and contact center applications. Furthermore, the Agent Assist feature is available to support human agents in contact centers, providing them with real-time suggestions while they engage with customers, ultimately improving service efficiency and customer satisfaction. By leveraging these capabilities, companies can significantly enhance the overall customer experience.

What is Chatsimple?

Chatsimple acts as an AI-driven assistant aimed at elevating the experience of every individual visiting your website. This innovative tool allows you to offer a tailored VIP experience to each visitor, smoothly directing them to the products and case studies that align with their interests. By incorporating this intuitive search engine specifically designed for your business, you can revolutionize customer interactions on your online platform. This proactive engagement solution not only pinpoints potential buyers but also gathers critical visitor information and assesses their unique needs. Furthermore, it generates valuable insights into customer preferences and concerns, allowing you to deliver personalized answers that support quick and educated decision-making. By embedding a bespoke sales agent within your site, you can seamlessly convert visitors into customers, even outside of regular business hours. With the capacity to support more than 175 languages, Chatsimple ensures high-quality interactions at all times across multiple channels. Engaging in significant dialogues not only raises customer satisfaction levels but also enhances their lifetime value. With Chatsimple in your corner, you can effectively prioritize your clientele and ensure consistent service delivery, around the clock, transforming your website into a highly responsive and user-friendly platform. This technology not only streamlines operations but also fosters a deeper connection between customers and your brand.

Media

Media

Integrations Supported

Avaya Experience Platform
BotCore
BotStar
CEDEX Technologies
Calendly
Chatterbox
Chatwoot
Facebook
Geomant
Instagram
Neo Enterprise Assistant Platform
Smart IVR
Stackreaction
Thunkable
Tiledesk
UJET
Vertex AI
WIT Conversation Platform
WPBot
Webex Contact Center

Integrations Supported

Avaya Experience Platform
BotCore
BotStar
CEDEX Technologies
Calendly
Chatterbox
Chatwoot
Facebook
Geomant
Instagram
Neo Enterprise Assistant Platform
Smart IVR
Stackreaction
Thunkable
Tiledesk
UJET
Vertex AI
WIT Conversation Platform
WPBot
Webex Contact Center

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$49 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Google

Date Founded

1998

Company Location

United States

Company Website

cloud.google.com/dialogflow

Company Facts

Organization Name

Chatsimple

Company Location

Canada

Company Website

www.chatsimple.ai/

Categories and Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversation Intelligence

AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Machine Learning

Deep Learning
ML Algorithm Library
Model Training
Natural Language Processing (NLP)
Predictive Modeling
Statistical / Mathematical Tools
Templates
Visualization

Natural Language Processing

Co-Reference Resolution
In-Database Text Analytics
Named Entity Recognition
Natural Language Generation (NLG)
Open Source Integrations
Parsing
Part-of-Speech Tagging
Sentence Segmentation
Stemming/Lemmatization
Tokenization

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

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