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What is DigitalGenius?

Our ever-evolving platform enables you to access insights from top ecommerce businesses around the world. In the realm of online shopping, exceptional customer service emerges as the key strategic edge. Creating a smooth buying process has become essential, as any flaws in this aspect can lead to substantial losses. We are in a time that emphasizes experiences, making it vital to cultivate strong relationships with customers. Offer your clients customized support across various channels and languages, regardless of their location or when they seek help. DigitalGenius provides you with the necessary tools to improve your customer’s journey, guaranteeing they receive prompt and accurate responses. Whether they have questions about their orders, product availability, store locations, or sizing options, your customers will feel they are engaging with a real person! This individualized strategy not only fosters loyalty but also promotes repeat purchases, ultimately propelling the growth of your ecommerce brand. Additionally, investing in a robust customer experience can set you apart in a competitive market, ensuring long-term success.

What is CoPilot.Live?

Copilot.live enables organizations to streamline lead acquisition, customer support, and various processes through AI-powered, tailored interactions. It is especially beneficial for startups and larger enterprises across sectors like ecommerce, SaaS, education, and service-oriented teams. By utilizing Copilot.live, businesses can effectively automate crucial customer interactions, which include: - Capturing and qualifying leads - Arranging demos and meetings - Providing customer support in multiple languages - Tracking orders and offering status updates - Assisting with frequently asked questions and knowledge base inquiries while enhancing overall customer experience.

Media

Media

Integrations Supported

Zendesk
Adobe XD
Asana
Calendly
ChatGPT
Figma
Freshchat
Freshsales
Gmail
Google
Google Sheets
InVision
Jira
Magento
QuickBooks Online
Salesforce
Sketch
Visual Studio Code
WhatsApp
monday.com

Integrations Supported

Zendesk
Adobe XD
Asana
Calendly
ChatGPT
Figma
Freshchat
Freshsales
Gmail
Google
Google Sheets
InVision
Jira
Magento
QuickBooks Online
Salesforce
Sketch
Visual Studio Code
WhatsApp
monday.com

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$0 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

DigitalGenius

Date Founded

2014

Company Location

United Kingdom

Company Website

www.digitalgenius.com

Company Facts

Organization Name

Copilot.live by Fynd

Date Founded

2023

Company Location

India

Company Website

www.copilot.live/

Categories and Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Categories and Features

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