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What is DigitalGuest?

We are excited to unveil a holistic guest experience platform that covers every aspect of the guest journey, starting from the planning phase and continuing through to the end of their visit, all conveniently available via a single web application. This adaptable platform effectively combines a variety of services, such as dining options, transportation services, food delivery, local attractions, bike rentals, and additional booking solutions, ensuring everything is consolidated in one easily navigable space. Consequently, guests will have instant access to all the necessary tools for their trip right at their fingertips. They can check in prior to arrival and acquire vital information about their stay well before entering the premises, which heightens their anticipation for the upcoming experience. To facilitate restaurant bookings and a range of leisure activities, various software tools can be seamlessly integrated into the DigitalGuest platform simply by inserting the relevant software links behind the designated buttons. Additionally, to broaden the scope of services and enhance the functionality of DigitalGuest across different sectors, we have incorporated an open API. At any stage of their journey, guests are empowered to effortlessly retrieve all essential information related to their stay, guaranteeing a seamless and pleasurable experience from beginning to end. This forward-thinking strategy not only improves guest satisfaction but also optimizes the management processes for hospitality providers, resulting in a win-win situation for all involved. Ultimately, this platform represents a significant step forward in redefining how guests interact with their accommodations and the surrounding area.

What is Akia?

The advancement of technology has significantly altered how people prefer to communicate. By employing SMS and favored messaging platforms, interactions with guests can become more efficient and enjoyable. Automated replies can effectively handle frequent questions, ensuring that guests obtain prompt support without unnecessary delays. Additionally, pre-scheduled messages can be utilized to warmly welcome guests, follow up on their experiences, and remind them of upcoming activities available at the venue. Conducting in-stay surveys provides a means to assess guest satisfaction and quickly resolve any concerns, enhancing the overall experience for visitors. Moreover, using hotel text messaging can greatly increase guest interaction and encourage direct reservations. Gathering key information from guests opens up opportunities to promote extra services like room upgrades, dining experiences, and early check-ins. It is equally important to clearly communicate your property's policies on registration forms for guests to acknowledge. This proactive strategy not only promotes transparency but also strengthens the bond between guests and the hotel. Ultimately, by embracing these advanced communication methods, establishments can foster a more personalized and engaging experience for their visitors.

Media

Media

Integrations Supported

Mews
RoomRaccoon
Stayntouch PMS
ASI PMS
Cloudbeds
FLEXIPASS
Guestline
Hotellinx Cloud
Infor HMS
Knowcross
MyHMS
OpenHotel PMS
Oracle Hospitality Reporting and Analytics
Protel Cloud PMS
RoomKeyPMS
Sirvoy
SkyTouch Hotel OS
SkyWare PMS
apaleo
rezStream Cloud PMS

Integrations Supported

Mews
RoomRaccoon
Stayntouch PMS
ASI PMS
Cloudbeds
FLEXIPASS
Guestline
Hotellinx Cloud
Infor HMS
Knowcross
MyHMS
OpenHotel PMS
Oracle Hospitality Reporting and Analytics
Protel Cloud PMS
RoomKeyPMS
Sirvoy
SkyTouch Hotel OS
SkyWare PMS
apaleo
rezStream Cloud PMS

API Availability

Has API

API Availability

Has API

Pricing Information

€1 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

DigitalGuest

Company Location

Denmark

Company Website

digitalguest.com

Company Facts

Organization Name

Akia

Date Founded

2018

Company Location

United States

Company Website

www.akia.com/solutions/guest-experience

Categories and Features

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