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What is Digivizer?

Achieve a thorough understanding of your performance with real-time analytics that encompass all channels, effectively arranged in intuitive dashboards. Track growth metrics using flexible date ranges that align with the specific needs of your business. Leverage a wealth of paid metrics sourced from social media and search platforms to critically evaluate and refine your strategies for each dollar invested. Gain immediate insights into your audience, covering aspects from Top Pages to Search Queries, to deepen your comprehension of their behavior. Boost website traffic and user intention while crafting attractive, professional summaries that showcase your business. Strengthen your brand’s voice with tools equipped to monitor pertinent discussions and competitor movements within your sector. Respond promptly to customer inquiries to cultivate stronger connections and engagement. Maintain vigilant oversight of customer sentiment and accelerate your responses to feedback across diverse social platforms. Additionally, enhance community management by unifying all your social posts into a single interface, facilitating seamless interaction and real-time responses. This integrated method not only improves operational efficiency but also fortifies your brand’s online identity while fostering a more engaged audience. Embracing these strategies will lead to sustained growth and a more impactful digital presence for your business.

What is CX Index?

The platform facilitates the gathering of customer insights while providing an assortment of tools to amplify this feedback, which ultimately enhances the overall customer experience. Moreover, it grants access to a variety of resources aimed at strengthening brand reputation and improving interactions with consumers across leading social media platforms. With sophisticated integrations and automation features, engaging with customers has never been more straightforward. The positive correlation between enhanced customer loyalty and retention directly contributes to improved returns on investment. By thoroughly examining feedback, businesses can achieve greater operational efficiency and improve the quality of their customer experience delivery. You are capable of capturing and evaluating customer sentiments at any time across multiple channels, turning feedback into insights that can significantly boost your business’s financial health. Empower your teams to transform dissatisfied customers into passionate advocates for your brand. Additionally, thorough analysis of crucial feedback and sentiments from diverse sources enables a deeper understanding of how customers perceive your brand. This ensures that your strategies and responses are not only effective but also finely tuned to cater to customer needs, fostering a more robust connection with your audience. By continuously adapting to customer feedback, companies can create a dynamic environment that promotes sustainable growth and loyalty.

Media

Media

Integrations Supported

Amazon
Facebook
Facebook Ads
Google Ads
Google Analytics
Google Search Console
Instagram
LinkedIn
LinkedIn Marketing Solutions
Microsoft Advertising
TikTok
X (Twitter)
X Ads (Twitter Ads)
YouTube

Integrations Supported

Amazon
Facebook
Facebook Ads
Google Ads
Google Analytics
Google Search Console
Instagram
LinkedIn
LinkedIn Marketing Solutions
Microsoft Advertising
TikTok
X (Twitter)
X Ads (Twitter Ads)
YouTube

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Digivizer

Date Founded

2010

Company Location

Australia

Company Website

digivizer.com

Company Facts

Organization Name

CX Index

Company Location

Ireland

Company Website

cxindex.com

Categories and Features

Influencer Marketing

CRM
Campaign Management
Faceted Search / Filtering
Influencer Discovery
Payment Tracking
ROI Tracking
Social Media Monitoring

Marketing Analytics

A/B Testing
Campaign Management
Channel Attribution
Customer Journey Mapping
Dashboard
Performance Metrics
Predictive Analytics
ROI Tracking
Social Media Metrics
Website Analytics

Social Media Monitoring

Audience Segmentation
Competitive Analysis
Configurable Alerts
Customer Engagement
Dashboard
Impact Scoring
Influencer Tracking
Reputation Management
Sentiment Analysis
Trend Tracking

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Natural Language Processing

Co-Reference Resolution
In-Database Text Analytics
Named Entity Recognition
Natural Language Generation (NLG)
Open Source Integrations
Parsing
Part-of-Speech Tagging
Sentence Segmentation
Stemming/Lemmatization
Tokenization

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