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What is Diligent Risk Intelligence Data?

We are excited to unveil an advanced tool that enables automated, real-time tracking and searching of negative news, as well as information related to watchlists, sanctions, and politically exposed individuals. This innovative solution allows organizations to effectively reduce risks associated with reputation management, anti-money laundering (AML), and financial crimes. Utilizing cutting-edge machine learning and relevancy scoring, Diligent’s monitoring and search capabilities provide accurate and timely insights into negative news and risk factors. Our system can screen against over 1,400 watchlists, sanctions, and embargoes in real time, making our screening capabilities second to none. Furthermore, the automated oversight of sanctions, watchlists, and state-owned entities significantly bolsters your risk management frameworks. We take pride in our ability to map beneficial ownership while identifying potential risks in critical scenarios for both customers and vendors. Our unwavering commitment to providing a secure and robust service guarantees the protection of our clients' data at all times. Adhering to the NIST Cybersecurity Framework, Diligent’s Security Program complies with ISO/IEC 27001 standards, employing a thorough Information Security Management System (ISMS) to effectively safeguard information assets. This security dedication not only strengthens our offerings but also reassures our clients about the confidentiality and integrity of their sensitive information. Additionally, our proactive approach to risk management ensures that organizations will be well-equipped to navigate the complexities of today's financial landscape.

What is Cognitive View?

A system is established to oversee conduct-related risks in real-time, promoting positive behaviors and improving the organizational atmosphere. This system is instrumental in managing customer interactions and effectively tackling issues such as churn and complaints. By automating compliance and implementing quality control measures, it brings to light areas where compliance is lacking and where knowledge may be insufficient. The Cognitive View feature plays a crucial role by capturing, securing, and transcribing audio from both new and existing communication channels, thus creating a neatly organized dataset of recorded conversations. Analyzing these conversations yields valuable insights into customer satisfaction and agent demeanor, allowing organizations to assess whether agents are courteous and empathetic. Furthermore, it evaluates emotional responses through conversational data, empowering businesses to scale their responses to customers effectively. This diligent monitoring of customer service interactions ensures that organizations can promptly and appropriately address customer needs, thereby enhancing overall service quality. In addition to these benefits, the system fosters a deeper understanding of customer sentiments and agent behaviors, ultimately contributing to a more effective and strategic approach to service delivery. By implementing such a comprehensive system, organizations can achieve continuous improvement and adapt to the evolving landscape of customer service.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Diligent

Date Founded

1998

Company Location

United States

Company Website

www.diligent.com/products/risk-intelligence-data

Company Facts

Organization Name

Cognitive View

Date Founded

2018

Company Location

Australia

Company Website

cognitiveview.com

Categories and Features

Financial Risk Management

Compliance Management
Credit Risk Management
For Hedge Funds
Liquidity Analysis
Loan Portfolio Management
Market Risk Management
Operational Risk Management
Portfolio Management
Portfolio Modeling
Risk Analytics Benchmarks
Stress Tests
Value At Risk Calculation

Risk Management

Alerts/Notifications
Auditing
Business Process Control
Compliance Management
Corrective Actions (CAPA)
Dashboard
Exceptions Management
IT Risk Management
Internal Controls Management
Legal Risk Management
Mobile Access
Operational Risk Management
Predictive Analytics
Reputation Risk Management
Response Management
Risk Assessment

Categories and Features

Compliance

Archiving & Retention
Artificial Intelligence (AI)
Audit Management
Compliance Tracking
Controls Testing
Environmental Compliance
FDA Compliance
HIPAA Compliance
ISO Compliance
Incident Management
OSHA Compliance
Risk Management
Sarbanes-Oxley Compliance
Surveys & Feedback
Version Control
Workflow / Process Automation

Risk Management

Alerts/Notifications
Auditing
Business Process Control
Compliance Management
Corrective Actions (CAPA)
Dashboard
Exceptions Management
IT Risk Management
Internal Controls Management
Legal Risk Management
Mobile Access
Operational Risk Management
Predictive Analytics
Reputation Risk Management
Response Management
Risk Assessment

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