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What is Dimension Labs?

Dimension Labs offers an innovative platform designed for customer observability and the management of language data infrastructure, which adeptly converts unstructured conversational data from diverse channels including chat, email, voice, surveys, and social media into structured insights suitable for analytical purposes. Utilizing AI-enhanced enrichment and dynamic labeling techniques, the platform eliminates the need for manual tagging, effectively bringing attention to evolving themes, customer sentiments, reasons behind escalations, and feature requests. This solution integrates inputs from multiple sources into a cohesive model, providing real-time dashboards, drill-down capabilities, and context-aware analytics that empower teams to explore root causes, monitor emerging trends, and connect conversation metrics to broader business outcomes. Additionally, Dimension Labs supports seamless integration via APIs or one-click connectors with various tools such as chat platforms, CRMs, contact centers, survey tools, and social media channels, thereby facilitating easy data ingestion from services like Intercom, Twilio, and Slack. Consequently, businesses can achieve a more profound understanding of customer interactions, leading to improved decision-making processes and strategic planning. This comprehensive approach not only enhances operational efficiency but also fosters a culture of data-driven insights within organizations.

What is Commerce.AI?

Our sophisticated systems adeptly gather a wide array of high-quality unstructured information from various channels, including text, audio, images, and video. This information undergoes a thorough cleaning process and is then employed to draw meaningful insights regarding different products, services, features, brands, customer sentiments, market trends, and evolving dynamics. By harnessing our proprietary Deep Product Learning ® technology, we effectively synthesize and contextualize this data. You can easily integrate your private data using our enterprise-grade solutions. Additionally, you can assess and contrast your views on your offerings against the competitive landscape. The platform supports impactful, AI-driven initiatives right where you need them—through dashboards, APIs, and integrations—converting insights into actionable strategies within PIMs, CRMs, voice assistants, chatbots, and more, thereby significantly enhancing your decision-making capabilities. This approach not only empowers your organization to maintain a competitive edge but also allows you to swiftly adapt to the continuously evolving demands of the marketplace. As a result, you can make informed decisions that directly contribute to your overall success and growth.

Media

Media

Integrations Supported

Intercom
Slack
Zendesk
8x8
Amazon Lex
AskNicely
Delighted
Drift
Google Analytics
Kik
Looker
Magento
Medallia
Microsoft Excel
QuestionPro
Trello
Typeform
X (Twitter)
Yellow.ai
YouTube

Integrations Supported

Intercom
Slack
Zendesk
8x8
Amazon Lex
AskNicely
Delighted
Drift
Google Analytics
Kik
Looker
Magento
Medallia
Microsoft Excel
QuestionPro
Trello
Typeform
X (Twitter)
Yellow.ai
YouTube

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Dimension Labs

Company Location

United States

Company Website

www.dimensionlabs.io

Company Facts

Organization Name

Commerce.AI

Date Founded

2016

Company Location

United States

Company Website

www.commerce.ai/

Categories and Features

Categories and Features

Qualitative Data Analysis

Annotations
Collaboration
Data Visualization
Media Analytics
Mixed Methods Research
Multi-Language
Qualitative Comparative Analysis
Quantitative Content Analysis
Sentiment Analysis
Statistical Analysis
Text Analytics
User Research Analysis

Text Mining

Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering

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