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What is Directly?

Utilize our extensive network of experts alongside advanced AI technology to deliver exceptional customer service at scale. This strategic approach can lead to a remarkable reduction of contact center operations by up to 80%, boost customer satisfaction levels by as much as 20%, and generate significant annual cost savings. Our platform features a diverse array of specialists who play a crucial role in refining our algorithms, developing responses, and delivering immediate support to clients. It is vital for AI systems to accurately interpret and respond to customer inquiries, which is where our specialists come into play. They meticulously analyze each customer interaction, greatly enhancing our algorithms' understanding of questions and optimal assistance methods. With the rapid pace of information change, merely having a chatbot is inadequate; many systems struggle to access relevant content. Our dedicated experts consistently produce refreshed responses, which undergo thorough peer review, allowing us to adapt to emerging questions and evolving challenges. In a world that demands exceptional service at all hours, meeting customer expectations with limited human resources proves to be quite a hurdle. Additionally, the flexibility and expertise of our specialists empower us to not only meet but exceed customer demands with timely and effective solutions, ensuring satisfaction remains a top priority. By continuously updating our knowledge base, we remain well-equipped to tackle emerging issues and provide unparalleled service.

What is CoCounsel?

CoCounsel is a trustworthy generative AI assistant that supports you throughout your professional endeavors. Designed by experts and backed by reputable sources, CoCounsel is your steadfast partner in navigating the complexities of today’s world. This chat-based AI assistant simplifies customer workflows by effectively managing routine tasks, analyzing information, and delivering insightful answers to boost your productivity, energy, and expertise. In a rapidly changing environment, our cutting-edge technology and generative AI solutions empower you to respond quickly, uncover deeper insights, and attain superior results. We are continuously enhancing our technological capabilities, allowing you to focus on what truly matters. By utilizing CoCounsel, you can maximize your valuable time, as it streamlines or eliminates monotonous tasks while providing you with timely and dependable information. Furthermore, the user-friendly chat interface ensures you have continuous access to relevant and current insights, enabling you to dedicate more time to your core professional activities. With CoCounsel as your ally, you can refine your workflow and achieve exceptional outcomes that stand out in your field. The partnership with CoCounsel not only enhances efficiency but also opens new avenues for growth and innovation in your practice.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Directly

Date Founded

2011

Company Location

United States

Company Website

directly.com

Company Facts

Organization Name

Thomson Reuters

Company Location

Canada

Company Website

www.thomsonreuters.com/en/artificial-intelligence.html

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

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