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What is Dock?

A highly effective strategy for teaming up with people outside your organization is to implement shared workspaces tailored for prospects, clients, investors, and partners. This approach enhances the customer experience right from the first demonstrations through to onboarding and subsequent phases. By managing the complete customer lifecycle, you can collect engagement data continuously throughout. Clients will benefit from having a dependable resource that addresses their needs consistently. This centralized platform organizes all your links, PDFs, meeting notes, project timelines, proposals, and much more in one accessible location. You can also integrate your favorite tools, such as Figma, Google Slides, and Vimeo, to optimize workflows. By navigating complex deals and ensuring seamless customer onboarding, you can move away from traditional spreadsheets. Instead, create a collaborative mutual action plan with your clients that tracks progress, aligns deadlines, assigns tasks, and facilitates comments and file uploads. Personalization can be achieved at scale by designing branded environments filled with customized content. Furthermore, this encourages clients to provide feedback and advance projects, allowing them to comment on ongoing efforts and upload vital materials. Ultimately, this approach cultivates a more engaged and productive partnership between you and your clients while enhancing overall collaboration.

What is Arrows?

Every customer has distinct goals and needs, making a uniform onboarding experience ineffective. With Arrows, you have the power to tailor, rearrange, and adjust tasks in your onboarding templates to suit each customer's unique situation. This adaptability guarantees that every onboarding journey is personalized and addresses specific requirements. You can easily delegate tasks to both your team and your customer's team, fostering clear accountability for each action item. Instead of continually nudging customers about outstanding tasks, let Arrows handle automated reminders, freeing your team to act as the strategic partner your customers seek. Move away from chaotic spreadsheets and adopt a cohesive internal dashboard that highlights customers with overdue or impending tasks, ensuring everything remains organized and easy to access. If you’re looking to automate the development of onboarding plans for each client or update the CRM upon reaching specific onboarding milestones, Arrows has the solution for you! To ensure everyone stays informed and aligned, a weekly email every Monday provides a summary of the current task status, keeping all stakeholders updated on progress and upcoming steps. This systematic approach fosters active engagement and collaboration throughout the onboarding experience, reinforcing a culture of transparency and teamwork.

Media

Media

Integrations Supported

Salesforce
Caliza
Figma
Google Slides
HubSpot CRM
HubSpot Customer Platform
Outdoo AI
Pocus
Vimeo
YouTube
Zapier

Integrations Supported

Salesforce
Caliza
Figma
Google Slides
HubSpot CRM
HubSpot Customer Platform
Outdoo AI
Pocus
Vimeo
YouTube
Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

$29 per month
Free Trial Offered?
Free Version

Pricing Information

$99 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Dock

Company Location

United States

Company Website

www.dock.us

Company Facts

Organization Name

Arrows

Date Founded

2018

Company Location

United States

Company Website

arrows.to/features/

Categories and Features

Sales Enablement

Collaboration
Contact Management
Content Management
Document Management
Goals / Quota Management
Lead Management
Meeting Management
Performance Management
Presentation Management
Proposal Management
Territory Management
Training Management

Categories and Features

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

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