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What is Dovetail?

Revolutionize your practice's efficiency and profitability with Dovetail's cutting-edge technology, which is in the process of securing a patent. This versatile, cloud-driven dental software solution allows practitioners to effortlessly access crucial information anytime and anywhere they require it. Dovetail's intuitive, browser-based management system eliminates the need for manual data entry, paving the way for a fully paperless environment in your clinic. Its impressive array of features includes treatment planning, charting, progress notes, a punch clock, an integrated chat platform, a patient portal, electronic claims processing, image management, and mobile payment capabilities, all purposefully designed to optimize your practice's workflow and enhance patient care. By adopting this all-encompassing system, you not only elevate productivity but also position your practice as a leader in embracing the latest technological innovations in dentistry. Ultimately, Dovetail empowers dental professionals to focus more on patient relationships while efficiently managing their administrative tasks.

What is Dovetail?

Dovetail is an AI-native platform designed to help organizations build better products through continuous, automated customer intelligence. It ingests and analyzes a wide range of qualitative data, including interview transcripts, support tickets, usability test results, survey responses, and document analysis, transforming them into rich, actionable insights at lightning speed. Dovetail’s AI-powered chat interface enables teams to ask questions and get instant, cited answers from customer data, fostering data-driven decision-making. The platform integrates smoothly with collaboration tools like Slack and Microsoft Teams, ensuring that customer feedback is woven into everyday workflows. It also includes a recruitment feature, allowing teams to find and manage research participants from a pool of over 3 million verified consumers and professionals. Trusted by some of the world’s most innovative companies including Amazon, Atlassian, and Okta, Dovetail has proven ROI benefits—delivering over 200% return with payback in under six months. The platform supports a variety of roles such as product managers, UX researchers, designers, marketers, and customer success teams, making it versatile for enterprise-wide adoption. Dovetail continuously organizes feedback from disparate channels, alerts teams to emerging themes, and tracks trends over time, helping businesses stay close to their customers’ needs. Its enterprise-grade security and compliance features ensure data privacy and reliability. By simplifying the process of capturing and analyzing customer intelligence, Dovetail accelerates innovation and drives superior user experiences.

Media

Media

Integrations Supported

Stackreaction
ScribeHealth

Integrations Supported

Stackreaction
AccessOwl
Airtable
Facebook
Feefo
Freshdesk
Google Analytics
Google Forms
Intercom
Jira Work Management
Microsoft Teams
Slack
SurveyMonkey
Trello
WON
Wufoo
X (Twitter)
Zapier
Zendesk

API Availability

API Availability

Pricing Information

$549 per month

Pricing Information

$29/user/month
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Dovetail Dental Software

Date Founded

2011

Company Location

United States

Company Website

www.dovetail.co/en-ca/

Company Facts

Organization Name

Dovetail Research

Date Founded

2017

Company Location

Australia

Company Website

dovetail.com

Categories and Features

Dental

Appointment Management
Appointment Reminders
Claims Management
Clinical Charting
Imaging
Inventory Management
Patient Account Management
Patient Billing
Patient Records Management
Treatment Planning

Dental Charting

Appointment Management
Hands-Free Charting
Orthodontic Charting
Progress Notes
Treatment Planning

Dental Imaging

2D Imaging
Data Import / Export
Treatment Planning
Video Support

Orthodontist

Not specified

Categories and Features

Experience Management

Not specified

Insight Engines

Not specified

Qualitative Data Analysis

Annotations
Collaboration
Data Visualization
Multi-Language
Sentiment Analysis
Text Analytics
User Research Analysis

Text Analytics

Not specified

User Research

Not specified

UX

For Mobile
For Websites
Usability Testing
User Research

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