Dovetail vs. 20|20 Research

Dovetail is an AI-native platform designed to help organizations build better products through continuous, automated customer intelligence. It ingests and analyzes a wide range of qualitative data, including interview transcripts, support tickets, usability test results, survey responses, and document analysis, transforming them into rich, actionable insights at lightning speed. Dovetail’s AI-powered chat interface enables teams to ask questions and get instant, cited answers from customer data, fostering data-driven decision-making. The platform integrates smoothly with collaboration tools like Slack and Microsoft Teams, ensuring that customer feedback is woven into everyday workflows. It also includes a recruitment feature, allowing teams to find and manage research participants from a pool of over 3 million verified consumers and professionals. Trusted by some of the world’s most innovative companies including Amazon, Atlassian, and Okta, Dovetail has proven ROI benefits—delivering over 200% return with payback in under six months. The platform supports a variety of roles such as product managers, UX researchers, designers, marketers, and customer success teams, making it versatile for enterprise-wide adoption. Dovetail continuously organizes feedback from disparate channels, alerts teams to emerging themes, and tracks trends over time, helping businesses stay close to their customers’ needs. Its enterprise-grade security and compliance features ensure data privacy and reliability. By simplifying the process of capturing and analyzing customer intelligence, Dovetail accelerates innovation and drives superior user experiences.

Unlock the insights you desire with 20|20, a research firm that differentiates itself from others in the field. Our unique range of in-house solutions and methodologies, developed by our expert team, allows you to access meaningful insights and engaging consumer stories in a more intelligent, rapid, and seamless manner. Driven by the principle of “smarter, faster, easier,” we transform the research landscape. As a key member of the Schlesinger Group, 20|20 Research has emerged as a pioneer and leader in qualitative market research. With more than three decades of experience, we have developed innovative methodologies and tools that are employed worldwide for qualitative and hybrid research projects, delivering an unmatched combination of proprietary technology and in-house services in the market. We maintain that research should be simple and accessible, and our streamlined, user-oriented solutions guarantee that you acquire the precise insights when you need them, empowering decision-makers to move forward with confidence and stimulate growth. Our dedication to making research more manageable fuels our ongoing commitment to innovation and excellence, ensuring we remain at the forefront of the industry.