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What is E Source Data Science?

We are committed to converting data into valuable assets for our utility clients, ensuring seamless efficiency throughout the entire process from transmission to customer service. Utilities across both the United States and Canada face comparable challenges in utilizing data and machine learning to optimize their operations effectively. In response to these obstacles, we have created a suite of AI-powered solutions, such as E Source OneInform and E Source GridInform, which enable our utility partners to adopt technological innovations and derive value from our data science capabilities. Attracting and keeping highly skilled data science experts with the necessary diverse skill sets presents a considerable challenge. Moreover, the organization, management, and application of data can often be expensive and intricate. Frequently, data designed for one purpose proves difficult to repurpose for another, resulting in inefficiencies. OneInform revolutionizes the way utilities perceive and develop customer programs by providing an all-encompassing view of individual customers, integrating hundreds of specific data points that start at the smart meter level. This groundbreaking strategy not only boosts operational efficiency but also strengthens customer relationships, thus laying the foundation for future advancements in utility services. By continually refining our offerings and addressing these complexities, we aim to propel the industry towards a more data-driven future.

What is BEACON?

The BEACON Software as a Service (SaaS), hosted in the cloud, presents a thorough solution for managing utilities and engaging consumers, effectively meeting requirements such as meter reading, proactive exception management, and comprehensive reporting. Utilizing cutting-edge ORION endpoints, the BEACON SaaS gathers interval meter reading data via different communication technologies, including cellular, fixed networks, and mobile options, providing 15-minute interval data up to four times daily. This system equips users with extensive analytics and a holistic view of the effectiveness of water utilities and metering systems. Users enjoy immediate access to metering data and system alerts through an intuitive interface that offers a range of customizable reporting options. Furthermore, it enhances proactive exception management by dispatching timely alerts and real-time notifications, allowing for swift resolution of operational and customer service issues. With APIs that enable seamless integration with customer information systems (CIS), billing procedures, and other utility platforms, BEACON SaaS emerges as a versatile cloud-based solution. Moreover, its innovative design not only boosts operational efficiency but also fosters improved customer satisfaction through effective engagement approaches. This dual focus on functionality and user experience positions BEACON SaaS as a leader in utility management solutions.