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What is EQ Outreach?

EQ Outreach is a distinguished platform specializing in digital and global case management solutions. Developed by Toplevel, this secure software operates on a Commercial Off-the-Shelf (COTS) framework. As a certified solution that integrates seamlessly with Microsoft platforms, it delivers robust and reliable digital case management services across the globe. Outreach supports a range of digital services that facilitate "channel shift," aligning with the UK Government's Digital by Default Service Standards and HMG’s Security Policy Framework. The platform significantly improves digital interactions between customers, organizations, citizens, and businesses, viewing all users as collaborative partners rather than just participants. This design empowers all stakeholders to work together effectively, enabling them to achieve their objectives across various organizational boundaries, thereby promoting a fluid workflow. By adopting this innovative approach, Outreach not only enhances user experience but also boosts overall operational efficiency, making it a valuable asset for organizations aiming to streamline their processes. Additionally, its focus on collaboration ensures that every user can contribute to and benefit from the system.

What is CSM CXP?

CSM's Citizen Experience Platform (CXP) is a comprehensive set of tools designed to leverage technology for enhancing the experience of citizens. By pinpointing top-tier features, CSM promotes effective communication between citizens and government entities. The CXP merges excellent citizen-government interactions with cutting-edge technological advancements. Additionally, it includes systems for managing grievances and feedback, as well as a dedicated contact center to further support citizen engagement. This holistic approach aims to create a more responsive and interactive environment for public services.

Media

Media

Integrations Supported

Microsoft Dynamics 365
Oracle CRM On Demand
SAP CRM

Integrations Supported

Patchworks

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Not specified

Training Options

Documentation Hub

Training Options

Not specified

Company Facts

Organization Name

Equiniti

Date Founded

2007

Company Location

United Kingdom

Company Website

equiniti-toplevel.com/products/eq-outreach/

Company Facts

Organization Name

CSM Technologies

Date Founded

1998

Company Location

India

Company Website

www.csm.tech

Categories and Features

Government

Not specified

Categories and Features

Citizen Engagement

Not specified

Government

Not specified

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